Property Management Customer Support Specialist

OverviewSupport a U.S.-based property management team by managing tenant communications, resolving issues, and ensuring efficient day-to-day operations.Key ResponsibilitiesHandle high-volume email and phone communication with tenants, vendors, and internal teamsResolve tenant issues in a timely, professional, and solutions-oriented mannerCoordinate closely with the U.S.-based office for updates, follow-ups, and task executionDocument and track issues using property management and ticketing systemsMaintain clear, concise, and professional communication at all timesStrong de-escalation, negotiation, and problem-solving skills, with the ability to remain firm, follow company policy, and get approval when needed before resolving tenant issues.RequirementsProven experience in property management or customer support (required)Strong verbal and written English skillsComfortable handling high-volume email and phone, and text interactionsExperience using property management software and ticketing systemsStrong problem-solving skills with a solutions-oriented mindsetAbility to work aligned with a U.S.-based team and follow structured processesAbility to do data entry (optional)