Deployment Technician

Description: Location: Austin Department: Implementation Reports to: Deployment Implementation Manager Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Job Overview The Deployment Technician plays a critical role in executing and supporting customer installation projects by configuring network hardware, providing real-time support, and ensuring successful deployment completion. This position requires flexibility, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities: Conduct remote and on-site installations of network hardware (firewalls, switches, wireless APs, etc.) Support onsite technicians via Google Meet, Dialpad, or similar platforms Manage multiple installations concurrently—track milestones, provide critical check-in support, and ensure timely completions Adhere to all SOPs, install guides, and platform-specific standards (e.g., AcuVigil, Rigel) Upload required install documentation (pre-/post-photos, diagrams, port layouts) for QA review Update task statuses accurately in Jira, DaySmart, and related systems Escalate issues appropriately through Slack or designated escalation channels Maintain responsiveness and clear communication throughout assigned shift Contribute to internal initiatives, including: Documentation or knowledge base improvements QA reviews and process standardization Pilot programs and hardware validation Cross-departmental collaboration Mentor and assist in onboarding new Deployment Technicians Support overflow and non-installation tasks as assigned by leadership Requirements: Minimum Qualifications: Minimum 2 years' experience in deployments, IT support, or field services Solid understanding of networking fundamentals (IP addressing, VLANs, DHCP, switch configurations) Strong communication and customer service skills Ability to manage remote sessions and coordinate effectively across teams Must be available to work across multiple time zones and accommodate customer availability Required to support both morning and afternoon shifts; participate in On-Call rotation as needed Willing to work overnight installs when required Expected to remain online, responsive, and communicative during scheduled shifts Must be adaptable and able to reprioritize between installs, internal tasks, and urgent needs Preferred Qualifications: CompTIA Network+, CCNA, or equivalent certifications Experience working with AcuVigil or Rigel platforms Exposure to multi-site rollout projects and firewall deployments Proficiency with Slack, Google Workspace, Jira, and DaySmart Preferred Education: Associate degree in Information Technology, Computer Networking, or a related field Relevant certifications (e.g., CompTIA Network+, CCNA) or equivalent practical experience may substitute for formal education Candidates with equivalent work experience in deployments, IT support, or network services are encouraged to apply in lieu of formal education Perks of Scale Computing Health benefits starting on first of the month following date of hire 401(k) with company match, FSA, HSA Casual dress code Fully stocked kitchen Vibrant and inclusive workplace atmosphere Paid company holidays Discretionary time off policy Central Austin location with free parking Flexible work environment and an opportunity to grow as we grow Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.