Insurance Assistant

Agency Services AssociateAre you a problem-solver who thrives on providing outstanding service?We are seeking motivated Agency Services Associates to join our team and act as a vital support system for our independent insurance partners and policyholders. If you are passionate about helping others, skilled at navigating technical systems, and want to build a career in a collaborative, growth-oriented environment, we want to talk to you. Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. In this role, you will be the frontline representative in a dynamic call center environment, helping our partners and customers resolve billing, policy, and technical inquiries. What You'll DoDeliver Excellence: Handle inbound calls and manage follow-up tasks via email or outbound calls to ensure every interaction leaves a positive impression. Support Our Partners: Interpret and verify policy transactions, explain underwriting guidelines, and provide technical troubleshooting for our software systems. Solve Problems: Partner with internal teams to resolve complex billing and policy issues while identifying opportunities to improve our workflows. Commit to Growth: Participate in an initial 6-8 week comprehensive virtual training program, followed by ongoing coaching and mentorship to help you advance your career. What You BringExperience: Up to 2 years of experience in a customer service environment (call center experience is a plus). Education: High School diploma or GED is required; a Bachelor's degree is preferred. Core Skills: Excellent phone etiquette, strong listening skills, and the ability to stay organized in a fast-paced environment. Technical Aptitude: Proficiency with computers and the ability to learn industry-specific software. Remote Readiness: If working remotely, you must have a hardwired internet connection with speeds of at least 50 Mbps download and 10 Mbps upload. The DetailsPay: Starting at $21.51/hour. Conversion salary is $43,500. Schedule: Monday – Friday, 8:00am – 6:00pm EST. Flexibility: This is a hybrid opportunity (Worcester, MA or Howell, MI) with remote work options available for those who meet the technical requirements. Location: Hybrid schedule at either 808 N Highlander Way, Howell, MI 48843 or 440 Lincoln Street. Worcester, MA 01653 Ready to start a rewarding career in insurance support? Apply today! xywuqvp We are an equal opportunity employer and are committed to creating an environment of collaboration, accountability, respect, and empowerment.