Membership Sales & Service Executive, Colorado Avalanche & Colorado Mammoth

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Job Title: Membership Sales & Service Executive, Colorado Avalanche & Colorado MammothDepartment: Ticket Sales and ServiceBusiness Unit: Avalanche & Mammoth Ticket SalesLocation: Denver, ColoradoReports To: Manager, Membership Sales & ServiceEmployment Type: Full Time - Hourly - Non-ExemptSupervisor Position: No Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK'S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN,KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam. Nature of Work:The person in this role will be focused on a high level of member retention and new business sales for the Colorado Avalanche and Colorado Mammoth. This role is focused on driving ancillary revenue from various products through upselling, cross selling, and referrals as well as utilizing campaigns to bring in new memberships. These products include full season memberships, partial memberships, group tickets, and suites. This person will be expected to surpass goals by setting meetings with current clients, potential new clients, setting pregame and in game appointments as well as follow-ups. Another function of this position will be issue resolutions as they arise with members. They will be responsible for resolving all customer service issues in a positive manner, exceeding customer expectations, and providing interaction that is reflective for a model professional sports franchise. Working Colorado Avalanche & Mammoth home games and membership events, including nights, weekends, and holidays are essential for the person in this role to build relationships with the season ticket member base. Examples of work performed: Provides a high level of service to existing and new season ticket member accounts for the Colorado Avalanche & Colorado MammothGenerates new tickets sales revenue focusing on referrals, new business campaigns and current client developmentMeet defined renewal and sales goals by conducting a yearly renewal campaign to retain current season ticket business, and by consistently cross selling group tickets, season tickets and premium inventoryAchieves outbound call and touchpoint goals on a daily basis to support team's efforts of customer satisfaction, retention and sales goalsManages inbound call volume from qualitative and quantitative perspectiveRepresents and actively promotes the team at special events, including Avalanche and Mammoth home games, select Ball Arena events, and other off-site and virtual events.Acquires knowledge and understanding of the fans, their changing preferences, needs, wants and demographics.Maintains a superior knowledge of the team, team events, ticket products, pricing, package benefits, member events, and arena details to communicate applicable information effectively and enthusiastically with membersAssists in executing customized member programs, benefits and events to drive loyaltyHandle a high volume of calls and tasks simultaneously with attention to detail, against short deadlinesBe a team player by contributing where needed for the benefit of the entire teamPerform various duties as assigned by the Manager, Membership Sales and Services, Colorado Avalanche & MammothThis description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority. Working Conditions & Physical Demands: Typical Office ConditionsQualifications: Minimum BS/BA degreeMinimum 1+ years of service and/or sales experience preferredExperience in sports property service and sales preferredApplicants must meet minimum qualifications at the time of hirePreferred Ability to acquire or produce and maintain a valid driver's license and meet company vehicle driving standards.Competencies/Knowledge, Skills & Abilities: Ability to maintain positive attitude and demonstrate professionalismAbility to maintain a high level of confidentialityAbility to complete work accurately and in a timely mannerAbility to work independently & in a group setting and demonstrate good judgment skillsAbility to communicate effectively orally and in writingPossesses excellent interpersonal skillsAbility to multi-task, prioritize and adapt to changing environmentsExceptional interpersonal skillsStrong people management skillsKnowledge of organizational policies and proceduresStrong written and verbal communication skillsExcellent customer service skillsSuperior organizational skillsTime Management SkillsAbility to problem solve and resolve conflict quickly and effectivelyKnowledge of organizational policies and proceduresKnowledge of computer systems and applicationsAbility to quickly build rapport with customers and assess customer needsAdvanced sales and service trainingConsiderable knowledge of sales and service processes and procedures including Ticketmaster and Microsoft CRMFirm understanding of Kroenke Sports group ticket products, services, proceduresKnowledge of the NHL, Colorado Avalanche, NLL & Colorado MammothAbility to work a varied schedule including nights, weekends, and holidaysCompensation: Base hourly range $24.04 per hourEligible for commission planBenefits Include: 12 Paid Company HolidaysHealth Insurance (Medical, Dental, Vision)Paid Time Off (PTO)Life InsuranceShort and Long-term DisabilityHealth Savings Account (HSA)Flexible Spending plans (FSAs)401K/Employer MatchEqual Employment OpportunityKroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.#twentry