Clinic Co-ordinator-Cleveland Bloomfield

OverviewAudika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.About the roleWe are looking for two passionate customer service individuals, who love to help people, to be Clinic Co-ordinators supporting our new Audika Hearing clinic in Cleverland on permanent part-time basis (Wed-Friday 8:30-4:36, no weekends)! If you are interested in helping our clients improve their hearing and quality of life, keep on reading! This is the role for you.Job ResponsibilitiesOversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).Contribute to community engagement, including site visits, promotional activities, and expos.Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.What's in it for youPermanent Part Time role in an established global organisationPerformance incentivesSupportive hearing care teamProfessional development through clear career path and professional trainingMyRewards program – a program that offers discounts to more than 300 retailers and services across AustraliaOnline Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier lifeEmployee Assistance ProgramBirthday and Christmas giftsYou'll be successful in this role if you havePrevious administration and/or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied healthExperience working with an older demographic, preferredStrong interpersonal communication skills and empathy for clients to support their hearing journeyStrong computer skills are an advantage, but not essential - we welcome applicants willing to learnFlexibility is important in this role, including the ability to pick up additional shifts at short notice to cover planned and unplanned leaveValues & Hiring ProcessAudika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.We create trust! We are Team-players! We create innovative solutions! We apply a can-do attitude in everything we do.Recruitment processOur recruitment process is designed to help you get to know us - and for us to learn more about you.It includes four key steps:Application Review – Our Talent Acquisition team carefully reviews each application against the role criteria personally.Online Interview with our Talent Acquisition Partner – an initial virtual meeting to discuss your experience, career goals and complete a 10-minute online computer assessment.In-Clinic/Online Interview with the Hiring Manager& Trainer – an opportunity to meet in person or online with the Manager & Trainer and explore the role in more detail.In-Clinic Job Shadowing Session – you'll have the opportunity to shadow our clinical team and observe the day-to-day responsibilities firsthand.We aim to make the process as engaging and transparent as possible. We provide timely updates during the recruitment process and encourage you to reach out to the Talent Acquisition partner for any updates or questions, successful or not.J-18808-Ljbffr