General Clerk III

General Clerk III Location: Washington, District of Columbia Duration: 9 months Description: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Responsibilities include determining the client’s issue, offer possible solutions or providing follow-up as needed. May be inbound, outbound or a combination of both. Education/Experience: High School Diploma or GED required. 5-7 years customer service related experience required. Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required). Ability to work independently and manage one’s time (Required). Ability to accurately document and record customer/client information (Required) Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required). Major Job Duties and Responsibilities: Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. Solicit sale of new or additional services or products. Exercises independent judgment with minimal direction from supervisor. Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Ability to Relocate: Washington, DC 20002: Relocate before starting work (Required) Work Location: In person