General Manager

JOB SUMMARY: The General Manager position consists of leading and managing all school staff in upholding the Aqua-Tots Swim School Core Values and brand standards. Our mission is to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment.COMPENSATION Base Salary: $55,000 - $70,000 comensurate with experienceQuarterly sales and performance based bonus opportunities up to $10,000Comprehensive benefits packageTravel and leadership development opportunitiesDays and hours may fluctuate based on the school's needs and season 1 weekend shift required (Saturday/Sunday from 7:00a-4:00p)POSITION TYPE Medical Insurance: Employer pays 70% of health insurance premium; employee pays 30%Closed for all major holidaysRetail-style schedule aligned with a school-year calendarProfessional development opportunitiesSCHEDULE Full-time; one weekend shift requiredMust be in facility min of 40 hours/weekDays and hours may fluctuate based on the school's needs and seasonTravel less than 10%WHAT YOU'LL DOTeam Leadership & Development Recruit, hire, train, and coach all staffExecute assessments to conduct performance reviews and lead culture-building initiativesFoster a fun, supportive environment rooted in Aqua-Tots Core ValuesCustomer Experience Maintain a high level of customer engagement and ensure overall customer satisfaction by Creating the Aqua-Tots ExperienceSupport families by providing education and recommendations through the Learn-To-Swim programResolve escalated customer situationsOversee communication and front desk systemsOperations & Safety Maintain a safe, clean, and welcoming facilityUphold pool and pump room safety standardsReview incident reports and ensure complianceEnsure staff certification are tracked and currentSales & Business Performance Lead enrollment and revenue growthSet sales targets and build incentive plansManage payroll, inventory, and budget adherenceOversee POS accuracy, retention strategies, and lead conversionAdministration & Compliance Maintain franchise operational and accounting complianceOversee scheduling, shift coverage, and onboarding/offboardingRun payrollManage employee relations and documentationBuild, manage, and adhere to the school budgetREPORTS TO Franchise OwnerMINIMUM QUALIFICATIONS Bachelor's degree or equivalent leadership experienceValid Driver's License, o pen availability2-3 years of management experienceExcellent verbal and written communication skillsStrong report, writing, and presentation skillsPREFERRED QUALIFICATIONS Experience working in aquatics or children (not required)Experience with sales and/or sales managementREQUIRED CERTIFICATIONS - Completed During Onboarding Aqua-Tots Front Desk Staff (AT-FDS)Aqua-Tots Basic Water Safety Instructor (AT-WSI)CPR & First AidFor questions and inquiries please contact our talent acquisition team atPowered by JazzHR