Parking Support Specialist

One Federal Solution is seeking a motivated Parking Program Support Specialist to support a government client in Washington, DC. This role oversees the day-to-day operations of a comprehensive Parking Program spanning seven parking facilities. The ideal candidate will combine strong customer service skills with project management expertise to ensure efficient operations, stakeholder coordination, and regulatory compliance.Parking Program Support Specialist Key Responsibilities:Issue parking program invoices and permits; reconcile payments and issue refundsPromote excellent customer relations by consistently delivering premier serviceIndependently resolve customer complaints or escalate them to the government manager when necessaryDevelop and manage project scope, schedules, budgets, and resources to align with contract goals and technical performance targetsCreate and maintain detailed project documentation including work plans, staffing matrices, risk registers, and performance reportsLead stakeholder meetings and provide updates on staffing, financials, operations, and issue resolutionCoordinate with subcontractors and vendors, ensuring deliverables meet program and technical requirementsConduct daily garage surveys; issue infractions and authorize ticketing and/or towing when appropriateSupport the creation of reports and responses to GSM Parking Program data callsParking Program Support Specialist Qualifications:Minimum of three (3) years of program management experienceActive Secret security clearanceProven customer service excellenceStrong background in program planning, resource allocation, and stakeholder engagementExcellent leadership, problem-solving, and decision-making capabilitiesProficiency with Microsoft Office SuiteAbility to lift up to 50 lbs and hold a valid driver's licensePMP (Project Management Professional) certification is preferredAbout One Federal SolutionOne Federal Solution (OFS) is an innovative Professional Services provider with over 20 years of experience supporting Defense and Civilian agencies. OFS specializes in Business Intelligence, Acquisition and Procurement, and other Professional Services. We are pioneers, builders, thought leaders, and pride ourselves in thinking outside the box to co-create with our customers, helping them achieve excellent enterprise wide outcomes. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), OFS is committed to providing people who deliver high performance and excellence to our government partners.