It Support - WI candidates only

Top Skills & Experience: 1-2 years' experience in the following Serve as a customer service data reporting contact for schools and districts in Wisconsin. Create, oversee and monitor requests, incidents, and problem resolution using user support "ticketing" software. Work with school districts to help them understand how to use WISEdata and WISEdash for data reviews. Openness to presenting training sessions, even better if experienced with doing soOther required skills: Provide on-site or virtual training when appropriate. Understanding of application programming interface (API) technologies Knowledge of data warehousing and reporting Assist WISE data product owner in identifying state reporting process improvementsthrough business process analysis.