Field Service Engineer

About ficonTECficonTEC is an innovative high-tech company that has quickly established itself in a highly specialized market since 2001. With continuous growth and innovative development, we are a recognized market leader in the automated assembly and testing of optoelectronic components and (hybrid) photonic devices. Our company develops advanced solutions such as high-precision die bonding, fiber alignment, and laser soldering systems, which are critical for manufacturing cutting-edge photonic devices like LiDAR sensors, high-speed data transceivers, and silicon photonics. These technologies are paving the way for advancements in telecommunications, autonomous vehicles, and medical diagnostics.Our company-wide goal is to set up top-notch technology that facilitates our customers from around the world in building tomorrow’s optoelectronic devices. We believe in equal opportunity, with employees committed to diversity and inclusion, offering a vibrant working environment. Your responsibilitiesInstallation, qualification, SAT, and commissioning of ficonTEC systems at customer sites worldwideTroubleshooting mechanical, electrical, optical, pneumatic, software, and process-related issues on automated assembly and test systemsSupport of preventive maintenance, corrective maintenance, and emergency service activitiesOptimization of automated processes in collaboration with customersTraining customers on machine operation, software, maintenance, and best practicesDocumentation of service activities, root cause findings, and corrective actions through service reports and internal systemsClose collaboration with engineering, software, applications, and manufacturing teams to resolve technical issuesSupport of machine upgrades, retrofits, and continuous improvement initiativesAssistance with spare parts recommendations and identification of service and upgrade opportunities Participation in customer and project meetings as requiredInternational business travel as part of a globally active companyTravel throughout the United States, Canada, and occasionally internationallyYour ProfileCompleted degree in electrical engineering, mechanical engineering, optics, physics technology (or comparable/similar courses of study)Relevant professional experience in a comparable position within a medium-sized manufacturing company is desirableExperience in using and applying a common programming languageYou impress with your communication skills and know how to strike a successful balance between the requirements of the organization and the expectations of our customers—both internally and externallyFor you, success is a team effort consisting of cooperation and partnership.You complement your independent, committed, and goal-oriented approach with a careful and conscientious work style.Willingness to travel nationally and internationally up to 35%Strong written and verbal English skillsHands-on mentality We offerFlexible working hours Medical, dental and life insurance401k retirement savings planGenerous paid time offExciting, international clients from a wide range of industriesProfessional Onboarding program and individual supportOpportunities for cross-functional development in automation, applications, and project coordination