Consumer Relations Representative

DescriptionHoMedics is a privately-owned multinational company headquartered in Commerce Township, Michigan. Over the past 35 years, HoMedics has grown into a world leader in developing, marketing and distributing personal care, wellness and consumer electronics products. The Company's products are sold under the HoMedics brand name, as well as other recognizable brands, including HMDX, Jam, Obusforme, Salter, Ellia, and House of Marley.This success is attributable to innovation, speed to market, and depth/breadth of distribution. Growth has been both organic and through acquisitions. HoMedics extensive line of personal wellness products strives to promote overall well-being and create a healthy home environment that helps relax the body, renew the spirit, de-stress and simplify life. HoMedics has a full line of wellness products, including back, neck, foot and handheld massagers, sound spas, footbaths, essential oils and diffusers, humidifiers, air purifiers, blood pressure monitors, and more. The HoMedics brand is synonymous with innovation, especially in the massage category where the brand enjoys dominant market share.HoMedics products are sold in more than 60 countries throughout North and South America, Central America, the Asia-Pacific region, Europe, Middle East and Africa, with North America representing 65% of the Company's revenues. Products are sold in brick and mortar and online retail across all channels of distribution including mass, specialty, department store, club and drug, as well as independent distributors. As a private, family-owned organization, culture is a very important part of the experience at HoMedics. The operating style is fast-paced, innovative, and commercially driven. Adequate structure, nimbleness, and speed to market are key attributes of the Company's culture and critical reason behind continued successes.The Consumer Relations Department is looking for a dependable Consumer Relations Representative who is passionate about providing support to the end-users of our products.Essential FunctionsResponds to inquiries received from consumers via phone, e-mail, or letter for a variety of personal wellness products and small electronics, including audio and wireless devices. Processes consumer pre-paid orders and returns. Maintains current product knowledge as products change and improve. Accepts and processes direct consumer orders for replacement parts and/or products. Manages multiple tasks and constantly changing priorities in a fast-paced environment. Position RequirementsQualificationsAssociates degree or equivalent experience required. 1-2 years call center experience, preferably with small electronic devices. Ability to trouble-shoot and problem solve is critical. Thrives in a team environment, communicating across multiple locations. Able to successfully manage challenging and difficult consumer situations, by phone, email, or in person. Excellent phone etiquette and verbal communication skills. Professional and proficient email writing skills. Intermediate or higher level computer skills in MS Outlook required, proficiency with Excel and Word a plus. Detail-oriented with excellent organizational and prioritization skills. Experience with an ERP system (ie JDE, PeopleSoft) a plus. Availability to work occasional overtime on weekdays and/or Saturdays HoMedics offers attractive compensation packages along with comprehensive employee benefits including: Major medical, dental and prescription insurance Flexible spending accounts (FSA) 401(k) with employer match Short- and long-term disability insurance Life insurance Travel accident insurance Paid holidays Paid time-off program (PTO) Employee purchase program Employee assistance program On-site cafe On-site fitness facility Several additional voluntary benefitsAbout the Organization Founded in 1987, FKA is a leader in consumer health, wellness, home environment, consumer electronics, and lifestyle products. Our family of brands includes HoMedics, the #1 brand in massage; and The House of Marley, a high-performance audio brand developed in partnership with the Bob Marley family. We distribute our products to more than 60 countries throughout North and South America, Central America, the Asia-Pacific region, and Europe, Africa, and the Middle East.EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.