Associate Director of Operations, Neurosciences

The Associate Director of Operations for Neurosciences oversees daily operations for multiple teams at Mount Sinai West and Mount Sinai Morningside. This role ensures strong administrative and financial performance, high employee engagement, and smooth patient flow across all sites. The Associate Director is responsible for the service line inclusive inpatient activities and ambulatory activities. This leader serves as operational partner with faculty, leadership and collaborative departments. This Neuroscience leader sets short- and long-term goals that align with the Mount Sinai Health System and ensures all activities follow institutional policies and regulatory requirements. This position combines operational excellence, clinical understanding, data-driven decision making, and collaborative leadership to support the One Mount Sinai vision.1. Enhance multidisciplinary collaboration by working closely with the Senior Director of Clinical Neurosciences, Medical Directors/Chairs in Neurology, Neurosurgery, Psychiatry, and Research, as well as One Mount Sinai teams such as Revenue Cycle, to ensure alignment of clinical, operational, and strategic priorities.2. Develop, refine, and standardize workflows that support optimal patient flow across all sites, ensuring a consistent experience that meets One Mount Sinai expectations and supports growth in specialty service lines.3. Oversight of multiple sights where our providers and staff are present (ie Spine Center, Clinical Neuroscience Center, Multispecialty Neurology, Out Patient Hospital clinics) with strategic vision of growth4. Leverage data-driven insights to monitor key metrics—including access, scheduling, denials, check-in/out, volume, and revenue cycle performance—and use these findings to improve processes, outcomes, and financial stability.5. Ensure regulatory, institutional, and departmental compliance by overseeing daily operations, maintaining SOPs, updating policies as needed, and ensuring all service lines meet federal, state, city, and health system/One Mount Sinai standards.6. Lead, mentor, and develop diverse teams by overseeing recruitment, onboarding, staffing models, payroll, scheduling, performance evaluations, and ongoing coaching to promote strong engagement, accountability, and professional growth across clinical and administrative support staff.7. Partner with senior leadership to drive strategic planning, establishing short- and long-term goals, identifying opportunities for operational improvement, and supporting project development that enhances program performance and departmental infrastructure.