Datacenter Server Support Engineer

Job Title:- Datacenter Server Support EngineerLocation:- Burlington, VTDuration:-Full-TimeJob DescriptionIn the assigned Job Role of Technology Consultant 1, your Area Of Responsibility will be as below: ⦁ Assist in conducting targeted interviews and workshops to capture user needs, and ensure accurate documentation of stakeholder requirements ⦁ Participate in design discussions to capture software specifications, and aid in creation of process documentation. ⦁ Develop, refine, and document code for new software applications, following detailed design specifications to meet user requirements ⦁ Execute test plans, analyse outcomes, and report defects to the development team, to facilitate enhancement of software performance ⦁ Support the integration of new software features, facilitating smooth transitions within the existing system infrastructure ⦁ Monitor and troubleshoot live applications, ensuring prompt resolution of issues and creation of comprehensive documentation for ongoing system maintenance ⦁ Systematically document coding practices, testing methodologies, and technical solutions, thereby enriching team's knowledge repository Your contribution to the team: ⦁ An agile mindset with effective communication and problem-solving skills. ⦁ The ability to work on majority of the areas as part of SDLC lifecycle ⦁ Passion for innovating solutions that drive progress and meet future challenges. ⦁ A proactive approach to monitoring and resolving production issues before they escalate. ⦁ Commitment to continuous learning, knowledge sharing, and fostering team developmentRequired Skill and Experience• Hands on experience on Physical Server Hardware Installation, Maintenance, and Troubleshooting. • Physical Server Installation: Unpacking, inspecting, and mounting HPE ProLiant, Synergy, or Apollo servers into racks. • Break-Fix Support: Diagnosing and replacing faulty hardware components (e.g., hard drives, memory, power supplies, system boards). • Cabling: Managing physical cabling, including structured copper and fiber optic connections for networking and storage. • Firmware Management: Applying firmware updates and BIOS upgrades to maintain system stability. • OS Deployment: Installing and configuring Windows Server, Linux, or VMware ESXi operating systems. • System Configuration: Configuring server management interfaces such as HPE Integrated Lights-Out (iLO) and OneView. • Proactive Monitoring: Monitoring server health, performance, and capacity to prevent incidents. • Incident Management: Responding to, documenting, and resolving technical service requests and tickets (e.g., in ServiceNow). • Reporting: Maintaining detailed records of maintenance, configuration changes, and asset information. • Technical Documentation: Contributing to internal knowledge bases (KBA) and developing troubleshooting guides. • Customer Communication: Providing clear, professional updates to clients regarding technical issues and, in some cases, mentoring junior team members.Preferred Skill and Experience• Good Communication and Analytical skills. • Must have right attitude and customer centric approach. • Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW). • Experience and desire to work in a Global delivery environment