Customer Success Representative

Your challengeCustomer Support & CommunicationServe as a point of contact for assigned customer accounts, providing prompt and professional support Manage inbound and outbound calls related to orders, product information, and general inquiries Handle customer questions and route more complex issues to the Customer Success Rep II, Customer Success KAM Rep or Customer Success Manager as needed Order Processing & Data EntryEnter customer orders accurately into ERP system Perform daily review and reconciliation of assigned customer orders to ensure accuracy and timely processing Communicate any order discrepancies, such as pricing or product availability, to customers or internal teams Account MaintenanceEnsure customer account information for order processing is correct and updated in ERP system Issue Resolution SupportMonitor and resolve basic order blocks Research order or return-related issues following standard operating procedures Support non-technical claims processing and returned goods inquiries as directed Administrative TasksEnter credit/debit memo requests for review Process customer credit card payments when authorized Assist with shipping documentation, including delivery creation Your ProfileJob Requirements:High School Diploma Prior customer service experience preferred Organizational, Written, Verbal Communication Skills Proficient in Microsoft We provide equal opportunities for everyone and see diversity as our strength. Therefore, we welcome all applicants - regardless of identifying characteristics such as gender, age, background, social status, veteran status, sexual orientation, religion, or mental and physical abilities. We have additionally set the goal of empowering women and increasing female leader representation. We foster an inclusive work environment and encourage all individuals to apply. Job ID: 3954 About Greiner Bio-OneGreiner Bio-One feels like home.For visionaries with drive and ideas, for team players who share their knowledge and entertain new ways of thinking, for people who strive for excellence. Our door is always open to achievers, doers and hidden talents who want to make a difference. We have future in our blood.