AI Customer Success Advisor Remote, USA

Armstrong Transport Group (ATG) is looking for an AI Customer Success Advisor, who will be responsible for driving the Agent deployment of our newly integrated AI workflows across the Armstrong umbrella. In this role, you will become the subject matter expert on all AI workflows, the existing processes they support, and individual Office complexities required to create successful implementations. You will also be the face of the project to stakeholders, working closely to align expectations, manage releases, handle feedback, and champion the changes. The AI Customer Success Advisor must be comfortable working with and translating requirements or findings to and from internal stakeholders ranging from individual contributors up to executive leadership. This role will support our engineering partner and internal engineering group in the generation of design and development requirements for a tightly coupled integration. We are seeking a technologically minded individual who loves to roll their sleeves up and work with complex processes, with a passion for customer success and the bedside manner to ensure the quality of solutions and ease of adoption for the organization.ResponsibilitiesSupport the delivery of AI Use CasesBecome a technical expert on ATG's TMS system and the capabilities of the AI partner's solutionWork with Agent Office Owners to design and document local processesDefine AI business capability requirements and translate to AI ready SOPs, working in conjunction with our AI partnerImplement solutions at the Office level, training Agents on best practices, and educating stakeholders on the solutionIdentify and manage change management needsAct as a liaison with technology teams to ensure alignment and integrationRequirementsBachelor's degree in Business Administration, Project Management, Data Science, Computer Science, or Programs Management with 5+ years experience; brokerage experience preferredExperience in customer successExperience in process improvementExperience with technical documentationExperience with implementing enterprise level initiativesStrong verbal and technical communication skillsExperience with business intelligence tools preferred (Tableau, Sigma, Power BI, etc.)As set forth in Armstrong Transport Group's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.#J-18808-Ljbffr