Supervisor, Operations Processing

We are looking for an Operations Processing Supervisor to lead a high-performing processing team in a fast-paced financial servicing environment. In this role, you will drive processing accuracy, support service-level performance, coach employees, and resolve operational issues that impact clients and customers. You will play a key role in helping the team deliver consistent, high-quality service every day. What You’ll Do Lead daily processing operations and manage team workflow priorities Coach and develop Processing Specialists through feedback and performance support Monitor service levels, processing accuracy, and operational trends Resolve escalated customer, client, and internal processing issues Partner with cross-functional teams to improve workflows and service delivery What to Expect in This Role Work in a fast-moving environment with changing priorities and deadlines Balance team leadership with hands-on operational problem solving Manage processing volume fluctuations while maintaining quality standards Communicate frequently with employees, leaders, and internal partners You’ll Be a Great Fit If You Stay organized while managing multiple priorities at once Communicate clearly and professionally under pressure Enjoy coaching employees and improving team performance Take ownership of operational issues and drive solutions Look for ways to improve efficiency and customer experience What You Bring – Required 2+ years of leadership experience in operations, servicing, processing, or a call center environment 5+ years of experience in loan processing, payments processing, financial operations, or related servicing work Strong communication and problem-solving skills Ability to manage deadlines and maintain accuracy in a high-volume environment What You Bring – Nice to Have Experience reviewing consumer loan documentation Experience coaching employees in a production-based environment Familiarity with workflow management systems, ticketing tools, or operational reporting Success Looks Like Within the first 6–12 months, you will: Improve processing accuracy and turnaround times Build strong team accountability and performance consistency Reduce escalations through proactive issue resolution Identify and implement workflow improvements that increase efficiency Maintain service levels while supporting a positive team environment Why Goal Solutions Competitive salary + bonus eligibility 401(k) with 4% company match Medical, dental, vision, and HSA ($1,700 annual contribution) 14 paid holidays (including your birthday) Paid parental leave, tuition reimbursement, and long-term incentives Apply Apply if you enjoy leading people, solving operational problems, and improving processes in a production-driven environment.