Supervisor, Account Management

What We NeedCorpay is seeking a dedicated and experienced Supervisor for our Account Management team within the NA Fuel division. In this role, you will be pivotal in ensuring the success and productivity of our Account Managers while maintaining high levels of client satisfaction and operational efficiency. You will report directly to the Director of Strategic Account Management and regularly collaborate with Strategic Account Managers.How We WorkAs a Supervisor, Account Management, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:Assigned workspace in Brentwood, TNCompany-issued equipmentFormal, hands-on trainingRole ResponsibilitiesThe responsibilities of the role will include:Leading And Supporting Account ManagersProviding leadership and guidance to a team of Account Managers, ensuring they have the resources and training needed to excel in their rolesConducting regular team meetings to review performance metrics, share best practices, and address any challengesServing as an escalation point for complex client issues, providing resolution strategies and supportClient Relationship ManagementOverseeing the portfolio of accounts managed by the team, ensuring high levels of client satisfaction and retentionCollaborating with Account Managers to develop and implement client service delivery strategies tailored to client needs and contract specificationsOperational ExcellenceMonitoring and managing the productivity and quality of the Account Management team, ensuring adherence to company standards and client expectationsAnalyzing team performance data to identify trends, areas for improvement, and opportunities for growthDeveloping and refine processes and procedures to enhance the efficiency and effectiveness of the Account Management functionTraining And DevelopmentProviding ongoing coaching and development opportunities for Account Managers to enhance their skills and career progressionConducting performance evaluations and creating individualized development plans to support employee growthCross Department CollaborationWorking closely with other departments, including Sales, Product Development, and Customer Support, to ensure seamless service delivery and support for clientsFacilitating communication and coordination between Account Managers and other teams to address client needs and resolve issues promptlyInnovation And ImprovementActing as a change agent within the organization, identifying opportunities for process improvements and driving initiatives to enhance the client experienceContributing to the development and testing of new processes, products, and services that benefit the client base and improve operational efficiencyQualifications & SkillsEducation, Experience, and Technical Skills:Minimum 6 years of experience in call center or customer service roles, with at least 1 year in a supervisory or leadership positionProven track record in account management or relationship managementMinimum High School diploma or GED required; Bachelor’s Degree or equivalent work experience preferred.Proficiency in Microsoft Office SuiteKnowledge of Salesforce or similar CRM systems is a plusLeadership SkillsStrong leadership and team management skills with the ability to motivate and develop a high-performing teamExcellent problem-solving and decision-making abilitiesExceptional communication and interpersonal skills, with the ability to interact effectively with clients and internal stakeholdersBenefits & PerksMedical, Dental & Vision benefits available the 1st month after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including: major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizesEqual Opportunity/Affirmative Action EmployerCorpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC.