Customer Service Representative - Aerospace

Position OverviewWe are seeking a detail-oriented Customer Service Representative to join our growing technology team. Load Control Technologies delivers quality load measurement solutions across a wide range of high-tech industries around the globe. From cutting edge space vehicles to high-performance automotive engines, our customers depend on us to deliver precise, accurate, and reliable solutions, and this commitment flows down into all of our daily operations. Excellent working conditions in a supportive, enthusiastic atmosphere. Apply with resume but also your reasons for wanting to work in this area.This position is responsible for managing the customer order process from quotation to fulfillment, as well as providing excellent customer support. The ideal candidate will need adept communication skills, attention to detail, and be well organized. Some mechanical aptitude or experience in the electronic or electro-mechanical industry will be a strong advantage.ResponsibilitiesProvide excellent customer service and engage with customers to understand and identify needsGenerate accurate quotationsReview customer orders and negotiate termsCommunicate effectively with production teams to ensure timely order processingOversee final shipment and delivery of ordersMaintain organized documentation to ISO 9001 quality standardsRespond promptly to customer requests for supportTroubleshoot and resolve customer issues effectivelyProvide clear and concise solutions to customer problemsLog support cases and initiate corrective action and continual improvement plansQualificationsEducationAssociates or Bachelor’s degreeExperienceMinimum 2 years experience in customer service and/or order managementMinimum 2 years experience working within a quality management systemSkillsStrong written and verbal communicationProficiency in Microsoft Excel and OutlookExcellent attention to detail and organizationProblem-solving mindset with a focus on customer satisfactionAble to multi-task, prioritize, and manage time efficientlyMulti-lingual ability is a plus but not required