Client Implementation Manager

Title: Client Implementation ManagerLocation: e123 is a “Work From Anywhere” company, and this remote role can be based anywhere in the US.Why join e123? e123 has a powerful core insurtech platform that powers distribution management for hundreds of life and health insurance clients and drives over $1B in annual premium billings through a network of over 250,000 agents. e123 is in a unique position:Powerful and widely-used core product; premier position central to our industryGreat growth opportunities with multi-million dollar challenges/opportunities. faced by clients and prospective customersDeep company expertise in insurance distribution networksGreat company with a highly collaborative style and approachWhich leads to a great career opportunity for the right candidate:You have the opportunity to scale e123’s support operations while also serving as the primary client relationship contact for a number of key clientsYou have startup-like flexibility but in a solid, profitable, growing companyJob DescriptionThe Client Implementation Manager manages the initial implementation of the e123 platform as well as ongoing add-on implementations for clients. In this role, you will understand clients' current business strategies, challenges, goals and requirements in order to develop (in conjunction with other team members) and accelerate timely product and service adoption and enable setup / configuration in a high quality, low defect manner. You will lead implementations for both enterprise clients, such as health insurance carriers, and others such as health insurance distributors.Responsibilities:Own the client transition experience from Sales to Client Engagement, engaging with the client late in the sales cycle or immediately after close and taking them through early adoptionProject manage and lead Client launches, onboarding, training and initial use of the e123 Platform and, where relevant, related TPA and other managed servicesLead existing clients through the implementation of extended uses of the e123 Platform using effective project management skillsManage multiple clients or client projects simultaneously with excellent attention to detail, a high degree of organization and ownership of hitting milestones and deadlinesDrive success of client implementation /onboarding activities through the coordination of implementation efforts from multiple client and internal cross-functional team members (operations, solutions engineers, development, client engagement, sales, etc.)Be a product expert, able to handle basic hands-on implementations of the platform yourself and work with subject matter experts to help clients learn the platform effectively through training and optimize their utilization based on their business needsCollaborate directly with various external stakeholders (clients, vendors, etc.) to confirm goals, driving implementation of e123 according to client specifications and with a creative solution mindsetDevelop business requirements for various client needs requiring e123 technology development, managing the implementation of those requirements to ensure turnaround times aligned with project goals, and conducting quality assurance on delivered workPartner with Client Engagement Managers and Sales Directors to support customers toward product adoptionSupport other business functions, such as TPA services and Client Support, on an as-needed basisRequired Skills & Experience:5+ years of experience working in challenging, customer-facing roles within the SaaS industry5+ years’ experience in the health insurance/benefits industry Demonstrated project management experience, particularly delivering complex solutions to enterprise customers with an insurance carrier or SaaSproductHighly organized and detail oriented“Go-getter” mentality with strong critical thinking and creative problem-solving abilities and an open-minded approachOutstanding written and oral communication skills including leading presentations and trainingsHands-on orientation with willingness to “roll up your sleeves” to help where neededComfortable working in a high-growth, fast-moving companyExperience with e123 platform helpfulKnowledge of Apple, Google and/or Office tools (Slides/PowerPoint, Sheets/Excel, etc.), ClickUp, JIRA, Salesforce a plusPowered by JazzHRmTvDMSc1kT