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Client Service Manager - Loan Services, Associate Vice President
Dallas, TXMarch 31st, 2026
Client Service Manager- Middle Office Loan Services, Associate Vice PresidentThe Role & Key Responsibilities:
Asset administration: Responsibilities include, but are not limited to performing and coordinating a variety of administrative duties and tasks including:
Asset setup
Asset Maintenance and reconciliation
Liaising with 3rd party brokers/custodians/agents
Processing agent notices
Processing corporate actions
Entering and settling trades as required
Preparing and assisting with various reports required by internal teams
Other duties assigned by Management
Cash/Position Reconciliation: Responsibilities include, but are not limited to performing and coordinating a variety of reconciliation duties and tasks including:
Preparing daily reconciliation of cash transactions
Preparing daily reconciliation of Apex/Client positions
Ensuring aged breaks (over 7 days) are addressed and escalated
Processing and reconciling data in various systems
Actively researching discrepancies with various agents and internal teams
Preparing and ensuring all Reporting is issued within the required timeframes
Preparing and assisting with various reports required by internal teams
Other duties assigned by Management
Support Loan Admin - Middle Office Group:
Lead and participate in weekly client meetings/new onboards and ensure minutes are noted and follow up items are closed out.
Work with the local CRM to ensure monthly operational calls are scheduled and agenda items are monitored and closed out.
Ensure all deal procedures and report checklists are completed.
Ensure KPI reports are monitored and reviewed regularly to ensure they are adapted/updated in line with the business requirements.
Work with the admin team to ensure clients breaks both cash and positions are pushed and assisted where required.
Ensure all monthly deliverables are in line with our SLA and if not record and note clearly the reasons,
Work closely with senior managers to identify and streamline operations where greater efficiencies can be implemented.
Skills Required:
Degree in Accounting/Finance, or a relevant qualification
Candidate should have 6+ years' experience working in loan administration operations
Extensive knowledge of Credit Funds
Understanding or knowledge of various security types Private Debt, Syndicated Loans, Bonds, Equities, Futures, CDS, CDS Indices, Forwards, ABS, MBS, TRS, etc.
Understanding of trade lifecycle
Knowledge and experience with settlements including DTCC & Euroclear
Knowledge and understanding of securities and other financial instruments Computer proficiency with advanced knowledge of Microsoft Office Suite, familiarity with Solvas (CDO-Suite), Geneva, Aladdin preferred
Role-Specific Competencies/Skills:
Strong communication and analytical skills
Strong organisational skills
Accurate and acute attention to detail
Adaptability - able to change tasks quickly as business needs dictate
Uses discretion when dealing with sensitive and confidential information
Excellent oral and written communication skills and demonstrated ability to adapt communication style to audience
Proven ability to prioritize responsibilities, manage time effectively and meet deadlines accordingly
Self-motivated
Punctuality
We pride ourselves in our commitment to fostering a connected and inclusive culture, all our opportunities at Apex have four (4) days in office requirement.
Salary ranges from USD $100,000.00 USD $120,000.00 plus additional discretionary yearly bonus based on corporate and individual's performance. Compensation within this range is dependent on individual's skills, experience and qualifications.
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
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