IT Support & Systems Internship

Job Title: IT Support & Systems InternshipCompany: X-Bow Systems Inc.Location: Luling, Texas (Onsite)Duration: June 8 - August 8, 2026Pay: 20.00$/HRAbout X-Bow Systems:X-Bow Systems Inc. (pronounced "Crossbow") is a U.S. defense technology and rocket propulsion company that has developed an innovative, low-cost method to manufacture solid rocket motors.Position OverviewWe are seeking a detail-oriented IT intern to join our team and gain practical experience in IT support operations, systems administration, and asset management. This internship offers hands-on exposure to help desk operations, data management, equipment deployment, and audiovisual support in a dynamic professional environment. The position is based at our Luling Pecan Office with remote work flexibility.Key ResponsibilitiesData Analysis, Review & Entry (25%)Perform data analysis and validation for IT systems and servicesReview and maintain accuracy of IT asset and inventory databasesEnter and update information in IT management systemsGenerate reports and identify data quality improvement opportunitiesSupport data-driven decision making for IT operationsIT Help Desk & Systems Support (35%)Receive, triage, and troubleshoot help desk requestsAssign tickets appropriately and track resolution progressProvide first-level technical support for hardware and software issuesManage and maintain IT SaaS applications and user accessDocument solutions and update knowledge base articlesMonitor system performance and report issues to senior staffEquipment Setup, Deployment & Inventory Management (25%)Configure and deploy new user laptops and mobile devicesMaintain accurate inventory of IT assets and equipmentPerform equipment setup for new employees and contractorsTrack equipment lifecycle from procurement to decommissioningCoordinate equipment returns, repairs, and replacementsEnsure proper asset tagging and documentationAudiovisual (AV) Support (15%)Set up and configure Luling conference room AV equipmentTroubleshoot AV issues and provide on-site support for meetingsMaintain AV equipment inventory and coordinate maintenanceAssist with virtual meeting setup and technical supportDocument AV procedures and create user guidesQualificationsRequired:Currently pursuing degree with focus on Information Technology or related fieldStrong analytical and problem-solving skillsExcellent attention to detail and organizational abilitiesEffective written and verbal communication skillsCustomer service orientation with professional demeanorAbility to work independently and manage multiple prioritiesPreferred:Familiarity with help desk ticketing systemsBasic understanding of Windows and mobile device managementExperience with inventory or asset management systemsKnowledge of AV equipment and conferencing technologiesWhat You'll GainReal-world IT support and help desk experienceExposure to enterprise asset management and inventory systemsHands-on experience with equipment deployment and configurationUnderstanding of IT service management best practicesProfessional development in technical troubleshooting and customer serviceMentorship from experienced IT professionalsFlexible work arrangement to balance academic commitmentsSkills DevelopmentTechnical troubleshooting and problem resolutionIT asset lifecycle managementHelp desk operations and ticket managementData analysis and reportingCustomer service and communicationAV technology and conferencing supportDocumentation and process improvement ITAR Requirements:To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), applicants must be a U.S. citizen, a lawful permanent resident of the U.S., a protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.