Principal Specialist, Customer Service (Onsite Miami)
Customer Service RepresentativeAt RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.What You Will Do:Performs duties related to overall Customer ServiceServe as customer interface on product status and deliveriesMaintain records of customer communications and documentation in support of proper traceability, and to ensure timely response to all inquiriesDocument customer needs and concerns to identify patterns and maintain customer quality satisfactionBe the focal point between the customer and all other supporting functionMaintains knowledge of RTX organization and products to provide the appropriate information and support to customers.Performs Order Administration duties using SAP including, but not limited to: Data Entry, Service estimate editing & submission, Delivery/Shipment creationWorks in a team environment, but also has the capacity to tackle tasks under minimal supervision after training is completeQualifications You Must Have:Typically requires a University Degree and minimum 5 years of prior relevant experience or an Advanced Degree in a related field and minimum 3 years of relevant experiencePrevious experience performing Data Entry to input & retrieve informationPrevious experience in a customer facing roleQualifications We Prefer:Effective communication with various internal and external stakeholders including but not limited to VSMs, engineering, Planning, Quality, and External CustomersPrevious experience using SAPAble to effectively manage multiple priorities in a fast-paced and dynamic environmentSkilled in risk-based decision making to address moderately complex problemsProficient in Microsoft Office applications (Excel, Word, and PowerPoint)Ability to display exceptional written and oral communication skillsPrior Aerospace MRO experienceSome of our competitive benefits packages include:Medical, dental, and vision insuranceThree weeks of vacation for newly hired employeesGenerous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy optionTuition reimbursement programStudent Loan Repayment ProgramLife insurance and disability coverageOptional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protectionBirth, adoption, parental leave benefitsOvia Health, fertility, and family planningAdoption AssistanceAutism BenefitEmployee Assistance Plan, including up to 10 free counseling sessionsHealthy You Incentives, wellness rewards programDoctor on Demand, virtual doctor visitsBright Horizons, child and elder care servicesTeladoc Medical Experts, second opinion programAnd more!