Client Quality Assurance Coordinator

SUMMARY The Client Quality Assurance Coordinator is essential in ensuring that HIPS participants benefit from the highest quality services by supervising data gathering and program assessment. They oversee the complete grant lifecycle from start to finish, making sure that agency personnel have the required resources to execute both privately and publicly funded grant initiatives. Furthermore, they provide assistance throughout the agency by developing tools, templates, and training resources for internal program staff, promoting consistent standards in reporting and data management while enhancing proficiency in cross-departmental reporting, evaluation, and data collection.Compensation: $62,000-$66,000 annually FT position with Full BenefitsReports to: Director of Admin and CultureSupervises: Not ApplicableKEY RESPONSIBILITIESClient Data ManagementCollect, clean, and manage large datasets, databases, and information systems.Develop comprehensive program evaluation plans, including data collection methods and indicators.Develop and maintain a digital library of standardized tools, templates, and toolkits for effective agency-wide grant administration. Ensure these resources are regularly updated and accessible to promote consistent grant management practices across programs. Program Reporting and Grants ManagementDevelop and submit high-quality programmatic and data reports to funders.Develop and maintain master files in google drive on grants and paperwork connected to HIPS programs.Track grant status and deadlines. Manage post-award grant administration and compliance reporting. Communicate with funders regarding grant progress and any necessary adjustments. Client Feedback & Data AnalysisAnalyze data to monitor performance, identify trends, and ensure data validity, accuracy, and compliance.Meet with program participants to conduct data collection activities including surveys, interviews, and focus groups.Direct Services Collaboration & Technical AssistanceOffer 1:1 technical support to program staff and volunteers regarding best practices in grant writing and evaluation.Conduct group workshops and training sessions focused on data collection and evaluation processes so that internal teams are well-informed and capable of managing data collection and evaluation efficiently.Work in collaboration with various departments to guarantee that program activities align with grant requirements.Deliver expert-level technical assistance to program managers on best practices in grant management, aiding them in understanding the complexities of grant policies, application procedures, reporting, and compliance obligations.Maintain consistent, precise, and responsive communication with stakeholders, proactively addressing inquiries and concerns to foster transparency and ensure timely resolution of any program-related issues.REQUIRED SKILLS AND RELEVANT EXPERIENCEExperienced in Monitoring & Evaluation (M&E) measuring program effectiveness.Knowledge of public health terms including harm reduction, overdose prevention (Naloxone), and syringe services. Grant Management: Skilled in administrative grants management, specifically ensuring compliance, and meeting deadlines. Able to engage and conduct group training, focus groups, and interviews for staff and community members.Strong interpersonal skills for building rapport with partner, staff, and community members.1–3 years experience in a similar role in public health or working with marginalized populations.Highly organized with experience in data management and handling sensitive information. Experience providing assistance to diverse teams with different competency levels.Ability to manage multiple tasks and meet deadlines in a fast-paced environment.Ability to high professional standards and maintain clear, effective workplace boundaries.A strong understanding of health disparities within Washington, D.C., particularly among communities served by HIPS. Lived experience, long-term residency in the DMV area, or deep, personal connections to the local community are highly valued qualifications.QUALITIESThe perfect candidate is capable of engaging respectfully with individuals who use drugs and with marginalized groups, free from stigma. They hold a profound respect for diverse communities, including those of various genders and races, and ethnicities. They excel at establishing rapport and managing sensitive participant information with confidentiality. They are at ease working with high-risk populations, frequently in unconventional environments such as drop-in centers. They can work independently or collaboratively with teams and external community partners to meet shared goals.WORKING CONDITIONSThis is a full-time position that operates in a hybrid capacity, requiring a mix of in-office (4-6 hours weekly) presence and remote work. Minimal local travel includes community meetings, satellite site visits, or conferences. The role involves prolonged periods of sitting at a desk. Occasional light lifting may be required. The employee may occasionally be exposed to, or work in close contact with, people in a clinical setting. Applicants must demonstrate flexibility to support various team projects, virtual meetings (sometimes required to be on camera), and must be confident in public speaking/presenting.APPLICATION PROCESSTo apply, please send your resume and a cover letter to work@hips.org. Please make sure your cover letter specifically addresses why you believe yourself to be a good fit for this role. The first round of applications will be reviewed Monday, May 4, 2026. Applications will continue to be reviewed until the position is filled.