Senior Business Systems Analyst

Resonate is a leading provider of high-quality, AI-powered consumer data, intelligence, and technology, empowering marketers to create a more personalized world that increases customer acquisition and lifetime value. Our SaaS platform, Ignite, and our Data-as-a-Service (DaaS) offerings provide unparalleled insights into consumer motivations, values, and behaviors, enabling our clients to connect with their target audiences in more meaningful and effective ways. We are a dynamic and fast-growing company seeking passionate and innovative individuals to join our team! Position Summary The Senior Business Systems Administrator is an individual contributor on the Business Systems team. This role is the primary owner of Salesforce administration and technical delivery across Resonate's integrated business systems stack, supporting Sales, Customer Success, Finance, and Marketing. The role operates independently on assigned projects – owning execution from initial planning through testing, deployment, and user training – while partnering with the Director of Business Engineering on priorities and stakeholder alignment. Key Responsibilities Administer and maintain Salesforce and the broader integrated systems stack, including user management, security, configuration, and integration health monitoring Design and build complex Salesforce Flows, including multi-step automation, error handling, and cross-object logic Configure and maintain Salesforce CPQ, including pricing rules, quote templates, and product configuration Lead assigned projects from technical planning through UAT, deployment, and user training – delivering quality work on time with minimal direction Engage with internal stakeholders to gather clarifying information and support technical delivery of system changes Proactively identify production risks, integration issues, and system improvement opportunities, surface findings with a recommended path forward Design and build Power BI reports and dashboards from scratch to support business intelligence needs across departments Coordinate stakeholder testing and training for system changes, ensuring users are prepared before changes go live Follow defined change management and deployment standards, including stakeholder notification and QA completion Maintain accurate documentation in Confluence, Jira, and Git for all system changes, configurations, and processes Provide Tier1 and Tier2 technical support across all supported business systems, diagnosing issues independently Monitor Salesforce org health including capacity limits, security posture, and seasonal release impacts Administer integrated tools including but not limited to DocuSign, Salesloft, ChurnZero, ZoomInfo, Pardot, and others across the go-to-market tech stack Qualifications & Experience Requirements 4–6 years of hands-on Salesforce administration experience, including demonstrated ability to manage and support 100+ users Proven ability to design and build complex Salesforce Flows independently, including multi-step automation, error handling, and cross-object logic Hands-on CPQ experience including pricing rules, quote templates, and product configuration Proficiency in Microsoft Power BI, including building reports and dashboards from scratch Experience managing Salesforce deployments across sandbox and production environments Experience gathering and documenting technical requirements and translating them into system solutions Consistently delivers on commitments – meets deadlines, follows through on action items, and communicates proactively when timelines are at risk Maintains clear and current project visibility proactively; stakeholders and leadership can rely on Jira and written updates as the source of truth Professionally engaged in stakeholder interactions – comes prepared, communicates with confidence, and represents the team credibly across all levels of the organization Comfortable working independently on multiple concurrent projects with defined milestones Strong communicator – proactive about status updates, blockers, and stakeholder coordination Detail-oriented with a track record of clean deployments, thorough testing, and complete documentation Experience in a SaaS organization supporting go-to-market teams Ability to diagnose technical issues systematically Preferred Qualifications Experience with Salesforce Administrator certification Apex – experience modifying and deploying existing code API integration familiarity (REST/SOAP) Microsoft Fabric SQL Data modeling and data governance concepts Atlassian Jira & Confluence Benefits Besides the opportunity to work alongside smart, fun, and hard-working colleagues at Resonate, you'll also enjoy uncapped growth potential, the chance to have a meaningful impact on the company, and the opportunity to work on cutting-edge, AI-powered marketing data and identity solutions that are forever changing the industry. From a competitive 401(k) match to an Open PTO policy that encourages real-time off, we're committed to creating an environment where our team members can thrive both inside and outside of work. Our comprehensive benefits package is designed to meet the diverse needs of our employees and their families. A full list of benefits is shared with candidates following their initial conversation with our HR team, so you'll have a clear understanding of the support and resources available to you as part of the Resonate team. Location At Resonate, we take a remote-first approach to work, offering a flexible environment that empowers our team to collaborate seamlessly across different locations. While we embrace remote work, we also encourage thoughtful and intentional in-person collaboration to foster connection and teamwork when needed. Whether you're working from home or joining us in one of our state-of-the-art offices, you'll have the tools and resources you need to succeed. Resonate is headquartered in Reston, VA, with offices in New York City and Washington, D.C. Our EEO Statement Resonate is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. J-18808-Ljbffr