Outside Service Manager - Houston, TX

Are you seeking a rewarding role with a respected company? Join Opifex-Synergy where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.Opifex-Synergy represents a unique business model in the compact and heavy equipment industry. We offer a diverse range of equipment from leading manufacturers, serving the needs of everyone from large commercial construction firms to local subcontractors and general contractors.The Outside Service Manager oversees a team of field technicians responsible for delivering high-quality customer service, equipment maintenance, and repair across our construction fleet. The role provides day-to-day leadership to ensure work is completed safely, efficiently, and in alignment with operational standards and customer expectations.Key responsibilities include direct involvement in hiring, onboarding, developing, and training technicians to build a skilled, reliable, and service‑oriented team. The manager sets performance expectations, provides coaching and feedback, and ensures technicians have the tools, resources, and technical knowledge needed to perform at a high level. In addition, this position plays a critical role in coordinating field operations, managing workflow, and maintaining strong communication with internal partners and customers.Essential FunctionsOversee and direct a team of Field Technicians, providing leadership and support to optimize their performance and development.Efficiently dispatch field technicians to various job sites, ensuring resources are allocated effectively to meet service demands.Assist the Director of Operations in managing service-related tasks, contributing to operational efficiency and success.Supervise the opening and closing of work orders to ensure accurate tracking and control of each field job.Monitor technician training progress and schedule on-site and off-site training as needed to enhance skills and compliance.Ensure all technicians adhere to established safety policies and procedures, implementing disciplinary action when necessary.Provide ongoing technical knowledge and guidance to field technicians to ensure effective performance and customer issue resolution.Foster strong customer relationships by ensuring high-quality service, proactive communication, and prompt issue response.Collaborate with management to meet department performance metrics and continuously improve service delivery.Complete administrative duties including logging service calls, creating purchase orders (POs), and ordering parts.Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Required Education and ExperienceHigh School Diploma2-year technical certificate, 5 years of experience in heavy equipment service management, or a related college degreePC proficiency, particularly in Microsoft Office applicationsExtensive equipment (OEM product) and maintenance knowledgeValid Driver’s LicenseStrong organizational skillsExcellent customer service skillsAbility to build relationships and motivate peopleMilitary service will be considered in lieu of education/certification experience as applicable. Supervisory ResponsibilitiesYesWork EnvironmentCombination of office, shop, and yard settingsRegular exposure to diesel engines, heavy equipment, and mechanical toolsHigh noise levels at times; ear protection may be requiredExposure to diesel fumes, lubricants, and other shop-related chemicalsOccasional lifting, bending, and walking throughout the facilityPPE such as safety glasses, steel-toe boots, gloves, and hearing protection frequently requiredVariable temperatures depending on season and indoor/outdoor settingsFast-paced, hands-on environment requiring strong leadership and adaptabilityStandard business hours with occasional extended hours or weekend oversightFrequent collaboration with technicians, service advisors, rental staff, and customersTravel RequiredYes — 40% to 60% of the timePhysical DemandsRegularly required to sit, stand, walk, and move throughout office, shop, and yard areasOccasional bending, kneeling, or crouching to inspect equipment or support techniciansAbility to lift and carry up to 30 pounds occasionallyFrequent use of hands and fingers for typing, writing, and operating office equipmentVisual and auditory ability required for reading documents, working with computer screens, and communicating in noisy areasOccasional exposure to outdoor elements such as heat, cold, wind, and rainMust safely navigate uneven terrain and work around heavy machineryPPE such as safety glasses, gloves, hearing protection, and steel‑toe boots may be requiredOur Benefits & PerksWe want our team members to feel supported, valued, and set up for long-term success. Our benefits are designed to take care of team both at work and at home.Core Benefits:Medical, Dental & Vision InsuranceHealth Savings Account (HSA) with company contributions401(k) & Roth retirement plans with company matchingGenerous paid time off and company-paid holidaysCompany Paid Wellness, Employee Assistance and Discount ProgramsBoot/PPE Annual AllowanceCareer Development & Company Paid TrainingBenefit eligibility can vary by role, and not all benefits apply to every position. During the hiring process, we’ll walk you through the benefits specific to this role. This position may also include Tool Reimbursement, Safety Bonuses, Profit Sharing, and/or Commission Earning opportunities.Other DutiesPlease be aware that while this job description provides an overview of the primary duties and responsibilities of the employee in this role, it may not include every task or requirement. Duties and responsibilities may change with or without notice based on business needs and organizational demands.Additional Eligibility RequirementsAt Opifex-Synergy, we prioritize the safety and well-being of our employees. All successful candidates must undergo a drug test and background check before their start date. This policy is in place to maintain the highest standards of safety and security for our team members.Opifex-Synergy is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.