Director of Operations (Moscow)
The Director of Operations is responsible for the operational leadership, commercial coordination, and strategic execution of the facility operation and the USA route-to-market activities. The role ensures the business operates efficiently, safely, compliantly, and profitably while delivering exceptional customer service and supply chain performance across the USA and Canada.About the Role:Working closely with the Head of Manufacturing, the Director of Operations provides leadership across all manufacturing and non-manufacturing operational functions and shares accountability for overall site performance. The role is highly cross-functional, balancing strategic planning with day-to-day operational execution.Position Responsibilities:Operational LeadershipLead the operational performance of the Moscow site and USA route-to-market activities.Ensure alignment between operational execution and company strategic objectives.Develop scalable systems, structures, and operational processes.Drive accountability through KPIs, reporting, and operational reviews.Share site leadership responsibilities with the Head of Manufacturing.Functional Leadership Areas:Site OperationsOversee overall site performance, including:Health & Safety and Human ResourcesWarehousing (local/remote) and transportation (USA & Canada)Internal/external communications and KPI/board reportingPurchasing, planning, and financial controlsU.S. supply chain operations and inventory management (domestic & international)Route-to-market optimization and customer serviceTeam Leadership & Organizational DevelopmentBuild, lead, and develop high-performing teamsImplement training and development programsFoster a culture of accountability, safety, and continuous improvementDrive employee engagement and retentionSupply Chain & Logistics ManagementOptimize inventory levels and turnoverImprove warehousing and transportation efficiencySupport S&OP and capacity planning processesEnhance order fulfillment, inventory accuracy, and service levelsFinancial ManagementDevelop and manage site and supply chain budgets.Monitor monthly financial variance and implement corrective actions.Support cash flow management and cost control initiatives.Identify operational savings opportunities and efficiency improvements.Customer Service & Commercial SupportEnsure customer expectations are consistently met or exceeded.Drive responsiveness, communication, and service excellence.Support optimized route-to-market strategies.Partner with commercial teams to support growth objectives.Risk, Compliance & GovernanceIdentify and mitigate operational risks.Ensure compliance with legal, regulatory, safety, and company standards.Maintain audit readiness and governance discipline.Ensure accurate regulatory and operational reporting.Continuous Improvement & InnovationLead process improvement initiatives across operations and supply chain.Drive operational efficiencies and cost savings.Foster employee participation in innovation and improvement programs.Implement best practices and scalable operational systems.Candidate Profile:Senior operational leadership experience within manufacturing and/or supply chain.Proven experience leading multi-functional operational teams.Strong supply chain, warehousing, logistics, and customer service experience.Budgeting and financial management knowledge and experience.Strategic leadershipOperational excellenceSupply chain optimizationFinancial acumenPeople leadership and developmentCommunication and stakeholder managementRisk managementContinuous improvement mindsetDecision-making and problem-solving