Customer Service Supervisor

Company DescriptionWe help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.Job Description Responsible for overseeing the project's programmatic activities and operationsReviews, recommends, reports and implements programs to ensure that the project meets contractual obligations and compliance issuesAnalyzes processes and procedures to optimize performance. Defines and sets operational goalsPrioritizes assignments and adjusts or adapts service delivery as needed. May supervisor staffUnderstand all technical aspects of the operational units Maintain knowledge of applicable federal, state and local laws, regulations and policies related to welfare and workforce programs Maximize performance and productivityDirect/delegate staff responsibilities to meet and/or exceed performance standards. Review staff performance and recommend corrective actions as neededFacilitate meetings with partners to promote full, frequent communicationCoordinate training activities to ensure that all operations staff are properly trained to implement project activities effectivelyParticipate in development and maintenance of standard operating procedures - Other duties as assignedQualificationsRelated Bachelor's Degree from an accredited college or university or equivalent experience Experience organizing, planning and developing program operations at a supervisory levelDemonstrated customer service skills Excellent leadership, interpersonal and human resource management skillsAdditional InformationAll your information will be kept confidential according to EEO guidelines.Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.