Aladdin Client Experience, Associate

About This Role Aladdin is BlackRock's central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organizations make informed decisions, manage risk effectively, and trade efficiently – ultimately driving better outcomes for investors and institutions worldwide. 30 Years of experience delivering solutions 1,100 Aladdin clients 5,500 skilled engineers, financial modelers, and data experts supporting Aladdin Key Responsibilities Deliver impactful client service: As the initial contact person for our clients, you will interact with them via ServiceNow, email, and telephone. Your core responsibility is to guide clients in effectively using Aladdin. Your focus lies in building client confidence, providing support, and empowering them to manage their businesses. This role allows you to enhance your technical, industry, and interpersonal proficiencies. Solve problems through technology: Apply and grow your technical skills in SQL and UNIX (which we'll teach you) to diagnose issues, provide solutions, and support clients. Provide insights through proactive education: We study data and collaborate with clients and engineers to prevent and address issues promptly. Be a student every day: We foster a culture of ongoing learning. Expand your insight into our clients, their organizations, and our product to consistently elevate our service quality. Required Experience A demonstrated curiosity in the intersection of finance and technology Previous experience in a client- or customer-facing environment, with a focus on delivering excellent service Excellent written and verbal communication skills, with the ability to navigate complex or sensitive situations, listen actively, and respond with empathy and professionalism. Eagerness to explore new technologies and adeptness in promptly implementing newfound knowledge Proficient in managing various tasks simultaneously, showcasing excellent organization and problem-solving capabilities, adept at working independently and in a team setting Analyzing situations with attention to detail Enthusiasm for learning in a fast-paced, evolving environment For Seattle, WA the salary range for this position is USD$105,000.00 – USD$130,000.00. Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. Benefits We offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO) to help you stay energized, engaged and inspired. Hybrid Work Model BlackRock's hybrid work model requires employees to work at least four days in the office per week, with the flexibility to work from home one day a week. Some business groups may require more time in the office due to their roles and responsibilities. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy. EEO and Inclusion BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. You may view our EEOC's Know Your Rights poster and its supplement and our pay transparency statement. BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation or adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy. BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law. J-18808-Ljbffr