StreamLabs - QA Manager

As a Quality Engineer at StreamLabs, you will play a pivotal role in safeguarding the excellence and reliability that define our brand. Product quality is at the heart of our reputation and our promise to customers as a Chubb company; Your expertise will help to ensure that every product meets the highest standards of performance, safety, and customer satisfaction. In this multi-disciplinary and cross-functional position, you will collaborate closely with talented professionals and leaders from across the organization including engineering, operations, supply chain, sales, and customer experience teams. You'll be empowered to drive continuous improvement, solve complex challenges, and implement robust quality systems that impact every stage of our product lifecycle. Your work will not only drive quality and reduce costs, but will also strengthen our market position and customer trust. If you are passionate about quality, thrive in a dynamic team environment, and want to make a meaningful impact on our business growth and our brand's reputation, we invite you to join us and help drive the continued growth of StreamLabs. Key Responsibilities Develop, implement, and maintain quality assurance processes and procedures Conduct inspections and tests on materials, products, and processes Analyze production and quality data to identify trends, defects, and areas for improvement Lead or participate in root cause analysis and problem-solving for quality issues Support corrective and preventive action (CAPA) activities Collaborate with cross-functional teams (engineering, production, supply chain, etc.) to resolve quality concerns Prepare and maintain quality documentation (procedures, work instructions, reports) Assist with internal and external audits (ISO, customer, regulatory) Train staff on quality standards, inspection techniques, and best practices Monitor and report on key quality performance indicators (KPIs) Support supplier quality management and conduct supplier audits or inspections Participate in continuous improvement initiatives (Lean, Six Sigma, etc.) Address customer complaints related to product or service quality Bachelor's degree in engineering or related science degree Familiarity and experience with quality management systems (e.g. ISO 9001) Certifications (e.g. Six Sigma or ASQ) preferred Strong analytical, communication, and problem-solving skills Experience and proficiency with statistical process control and data analysis and reporting tools (e.g. Minitab, Excel) Root cause analysis and problem-solving (e.g., 5 Whys, Fishbone Diagram) Familiarity with corrective and preventive action (CAPA) processes Data analysis and reporting (Excel, Minitab, or similar tools) Technical writing (procedures, work instructions, reports) Attention to detail and accuracy Project management and organizational skills Communication and interpersonal skills (working with cross-functional teams)