Quality Assurance Representative

Neal Communities is proud to be recognized as the 2025 Top Workplace in Sarasota & Manatee Counties! Quality is at the core of everything we build. As a Quality Assurance Representative, you will be a key partner in driving construction excellence, overseeing inspections, refining quality standards, and collaborating with field teams to deliver homes that meet our high expectations and reinforce our commitment to homeowners. WHAT YOU'LL LOVE ABOUT WORKING AT NEAL COMMUNITIES: The People! We take tremendous pride in making a positive difference in our team's lives. Our employees are not just an asset to Neal Communities and its customers; they are essential to the success of our business Outstanding Benefits - Health Care - Medical, Dental, Vision, and Prescription Drug Coverage Excellent Compensation Package Employer Paid Life Insurance Supplemental Insurance Long & Short-Term Disability Insurance 401(K) with Company Matching Contributions PTO & Paid Holidays Employer Paid ID Theft Protection Employee Home Purchase Discount Program Tuition Reimbursement Program Employee Wellness Program Employee Assistance Program (EAP) Pet Insurance Employee Service Awards Vendor Discount Program WHAT YOU'LL DO: Oversee comprehensive Quality Assurance procedures throughout the construction schedule to ensure timely and high-quality completion of homes Special projects assigned by the VP of Field Operations include community-wide issues, community turnovers, complex customer relations, research, and matters related to legal or risk exposure, serving as a liaison, and providing expert guidance Collaborate with Construction and Warranty to establish and communicate Neal's Quality Standards across all projects, ensuring consistent application and defensible inspection practices. Continue to monitor and enforce quality and cost standards, ensuring corrective actions are properly documented and aligned with internal controls Promote a clean, orderly work environment, adhering to Neal's standards Implement strategies to minimize waste and control construction expenditures Cultivate a collaborative team atmosphere emphasizing effective communication and problem-solving Ensure consistent adherence to company policies and construction standards to uphold quality outcomes Conduct Quality Assurance Inspections upon completion of homes and before Preliminary Customer Walkthroughs, ensuring findings are documented in accordance with company standards to enhance product quality and reduce defects Enhance and refine Quality Assurance Inspection processes to elevate Neal's quality benchmarks and promote consistent inspection practices across communities Develop a quality-focused culture among field staff and trade partners through coaching, communication, and consistent application of Neal’s standards, supporting the product's perceived value Be involved in training sessions and meetings for Construction Managers and Trade Partners to promote quality practices Identify and mitigate quality and construction-related risks in collaboration with Project Managers, Warranty Managers, and Directors of Construction, escalating material concerns through established leadership channels Develop and maintain construction milestone checklists and procedures with Project Managers and Construction Managers Investigate and resolve quality-related issues in coordination with Project Managers and the Warranty department Maintains, manages, and communicates Quality Assurance Inspection data through approved management systems to support reporting, trend analysis, and cost control, ensuring data accuracy and integrity Generate Quality Assurance documentation and reports to provide feedback, identify trends, and recommend proactive solutions to senior management Attend and contribute Quality Assurance-related information/training to Construction, Purchasing, Warranty, and Trade Partner meetings Collaborate with the Construction and Warranty Department directors to develop, train, and uphold Neal's Quality and Customer Service Standards Provide consultation and oversight on special projects assigned by senior management, addressing community-wide issues, customer relations, legal matters, and product development Participate in new product development and current product improvement initiatives, providing quality, cost, and exposure-related input aligned with industry best practices. Perform product research for efficiency, best practices, and proper applications of products and materials The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills All employees will support the organization’s mission and vision by exhibiting the following behaviors: excellence and competence, collaboration and innovation, respect, commitment to our community, accountability, and ownership WHAT YOU BRING: Bachelor's Degree in Construction, Business, or another related field preferred A minimum of 3 years of experience working for a production homebuilder Excellent verbal and written communication skills Ability to work independently and meet deadlines Strong attention to detail Excellent customer service skills PHYSICAL REQUIREMENTS; The ability to move safely over uneven terrain Finger dexterity may be required to operate a computer keyboard and calculator The ability to bend, squat, climb stairs, and lift frequently Continuous walking, standing, and moving about Repetitive movement of hands, arms, and legs Constantly works in outdoor weather conditions We are an Equal Opportunity Employer and a Drug-Free Workplace Employer. Neal Communities and its affiliated entities work with a limited group of approved recruiting partners under a signed agreement. We do not accept unsolicited resumes, candidate referrals, or inquiries from other third-party agencies. Any resumes submitted without a current, signed recruiting agreement in place will be treated as direct applications, and Neal Communities and its affiliates will not pay any associated fees. This policy applies to all job postings across NealCareers.com and any other platforms where Neal Communities or its affiliated companies advertise open positions.