Customer Service Rep. - Motor Vehicle Titles and Registration

Motor Vehicle Titles and RegistrationReporting directly to a Motor Vehicle Tax Manager, responsible for assisting the general public and tax payers regarding all motor vehicle transactions in accordance with state laws and regulations.Examples of work performed include:Processes walk-in property tax payments or registration renewalsProvides backup assistance at different locationsAttends all meetings and trainings, as requiredPerforms special duties as assignedProcesses title transfers, new resident transfers, temporary registration permitsProcesses WebAgent registration batches and verifies and replenishes inventoryScans and files appropriate documents according to record retention rulesIssues disability placards and when necessary, communicates with physician officesEnsures documentation from customers is complete and accurateProvides customers with checklist of the documentation needed to complete title transfersProcess WebDealer title transactionsResponds to inquiries from general public, dealerships, and other agenciesReconciles processed transactions with the vendor reportsOrders specialty plates and determines if customers are eligible for qualifying requestsIssues temporary registration permitsCalculates and collects all applicable fees and taxes for motor vehicle transactionsProcesses and codes all cash, check, ACH and credit card payments with accuracyBalances cash drawers daily at the end of shiftMaintains confidentiality pertaining to court orders, divorce decrees, death certificates and other sensitive information provided in accordance with federal privacy lawsAssists managers with deposits and examining previous day's title workOrganization relationships:Reports directly to – Motor Vehicle Tax ManagerDirect Reports – NoPhysical demands:Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standingPosition involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objectsEnvironmental factors:Work is primarily indoors in an air-conditioned environmentOccasional travel between work sites as requiredIrregular hours:Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be requiredThe above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.Minimum qualifications:High school diploma or equivalentThree (3) years of customer service and cash handling experienceBasic Microsoft Office software experience (Word, Excel and PowerPoint)Basic Office equipment experience (PC, multi-line phones, 10 Key by touch, printers, scanners, etc.)Licenses and certifications:Required within two (2) years of employment:Tax Assessor-Collector Association of Texas (TACA) Certified Tax Office Professional (CTOP) certificationPreferred qualifications:Bachelor's degree in a related fieldBilingual (English/Spanish)Certified Tax Office Professional (CTOP) - Motor VehicleEmployment testing:Criminal background check: YesMotor Vehicle Record check: YesDrug screening: NoPhysical exam: NoPsychological exam: NoAdditional: Typing, Math and Excel SkillsA Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) calendar days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilco.org/hr.Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.