Client Success Engineer

Join the mission to make the digital world safer.About Team CymruTeam Cymru’s mission is to save and improve human lives by helping public and private sector analysts track and take down cybercriminals, terrorists, and human traffickers around the world. We deliver unmatched visibility into global cyber threat activity and are a key intelligence source for leading cybersecurity and threat intelligence vendors.Our Pure Signal™ platform gives enterprise security teams on-demand access to global internet traffic telemetry, providing clarity into what’s happening across the internet with a level of visibility comparable to their own internal networks. This allows organizations to close detection gaps, accelerate incident response, and get ahead of critical, recurring threats.Team Cymru is a fast-paced, distribution-focused, private equity–backed company where your work directly supports a mission that protects millions worldwide.Why This Role MattersAs a Client Success Engineer, you directly impact how customers operationalize Team Cymru’s intelligence to support real-world missions. You will help government organizations turn data into actionable outcomes, strengthen their security posture, and stay ahead of evolving threats.By ensuring customers successfully adopt and expand their use of our platform, you drive retention, growth, and long-term partnerships, ultimately supporting Team Cymru’s mission to make the digital world safer.Position SummaryWe are seeking a technically strong and customer-focused Client Success Engineer who can operate at the intersection of customer success and sales engineering. This individual will own customer outcomes while also supporting complex technical engagements across Defense, Intelligence, and Federal Civilian accounts.The ideal candidate brings a consultative mindset, strong technical fluency, and the ability to translate complex data into meaningful mission impact. This role requires both strategic thinking and hands-on execution to drive adoption, retention, and expansion.Key ResponsibilitiesDrive Mission Value & Customer OutcomesPartner with customers to ensure they are fully operationalizing Team Cymru’s capabilities within their workflows.Translate customer use cases into measurable mission outcomes and value realization.Identify gaps in adoption, workflow integration, and overall impact.Customer Health & RetentionDefine and track customer health metrics including usage, engagement, and renewal risk.Lead structured customer cadences such as QBRs and mission reviews.Proactively identify and mitigate churn risks while driving long-term retention.Customer Onboarding & EnablementSupport onboarding to ensure customers successfully adopt the platform.Lead enablement efforts including training sessions, use case development, and ongoing education.Ensure customers are equipped to integrate solutions into their day-to-day operations.Expansion & GrowthIdentify expansion opportunities across new use cases, teams, and data sets.Partner with Account Management to convert customer value into revenue growth.Support upsell strategies by aligning solutions to evolving customer needs.Technical Engagement & Sales SupportServe as a technical resource during pre-sales and expansion cycles.Deliver demonstrations, technical walkthroughs, and solution guidance tailored to customer environments.Support complex evaluations and validate use cases across stakeholders.Internal Alignment & ExecutionCollaborate closely with Sales, Product, and Leadership to ensure alignment on customer needs and execution.Maintain visibility into customer activity, health, and opportunities using tools such as Salesforce.Support structured execution using frameworks like MEDDPICC and account planning.Required Skills & AbilitiesStrong ability to translate technical concepts into clear, actionable insights for both technical and non-technical audiences.Experience working with cybersecurity technologies, threat intelligence, or data platforms.Ability to manage complex customer relationships across multiple stakeholders.Strong communication, presentation, and problem-solving skills.Comfort operating in both customer-facing and technical environments.Ability to work independently while collaborating across cross-functional teams.Education & ExperienceHold an active Top Secret clearance (TS), with TS/SCI preferred7+ years of experience in Customer Success, Sales Engineering, or Technical Account Management within cybersecurity, threat intelligence, or data analytics.Comfortable operating across both post-sales and pre-sales environmentsexperience navigating complex, multi-stakeholder government environmentsExperience supporting U.S. Government customers, preferably within DoD, Intelligence, or Federal Civilian agencies.Demonstrated ability to translate technical capabilities into mission or business outcomes.Experience navigating complex enterprise or government sales cycles.Bachelor’s degree in a relevant field or equivalent experience.Benefits may vary for non-U.S. employees; please contact us for details.This is a remote position.Ready to make an impact?Apply now and help shape the financial future of a company protecting millions worldwide.This job description is not exhaustive. Responsibilities may evolve as needed.Team Cymru is an equal opportunity employer and welcomes applicants from all backgrounds.Powered by JazzHR