$18.18/hr Customer Experience Specialist - Firearms

Job DescriptionAs a Customer Experience Specialist in Firearms/Sporting Goods, you are responsible for ensuring an exceptional guest experience in the Firearms/Sporting Goods departments. You will support a strong commitment to world class customer service and ensure an extraordinary shopping experience for our customers. You'll know which products will meet customer's needs and stay up to date on product knowledge. You will organize and maintain firearms in all locations within the store to include the Firearms Counter and Firearms Vault. You will ensure that 4473 forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems. With your knowledge and helpful suggestions, customers will continue to shop the Exchange.We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.So, what can you expect as a Customer Experience Associate - Firearms/Sporting Goods at the Exchange?Greet every customer with eye contact and smile in your authentic wayAcknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you'll be right with themListen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customerEnsure customers have an extraordinary experience while shoppingComplete transactions accurately and efficiently while engaging customers in appropriate conversationJob QualificationsPrevious experience with Inventory Control procedures preferredPrior knowledge and experience with firearms preferredUnderstanding of ATF laws and regulationsAble to learn and adapt to current technology needsAble to think quickly on the spot to answer customer questionsAble to take initiativeAble to share brand knowledgeAdditional Qualifications/Requirements: Excellent attention to detailWilling to cross-train and work in other areas of the store, as neededMust possess a welcoming and helpful attitude toward customers and other team membersExcellent communication skillsBasic computer skills12 months Retail experience preferredAppointment to this position will be contingent upon the successful completion of a favorable background check, to include a Tier 1 (NACI) federal investigationCandidates must be at least 21 to be considered for this position. All applicants tentatively selected for this position will be required to submit to a urinalysis to screen for illegal drug use (including marijuana) prior to appointment as well as random drug screeningAdditional Qualifications/RequirementsTHIS POSITION IS FOR THE FIREARMS COUNTER AND REQUIRES A NACI BACKGROUND CHECK AND DRUG SCREEN.THIS IS A REGULAR PART TIME POSITION - WEEKLY HOURS RANGE FROM 20 - 34 HOURSROTATING SCHEDULE IS SUBJECT TO CHANGE DUE TO OPERATIONAL NEEDS. MUST BE AVAILABLE TO WORK WEEKENDS.Requested Availability for the Pay PeriodSaturdayPP Start DateSundayMondayTuesdayWednesdayThursdayFridayNS1100 - 17001215-18151100-17001100-17001100-1700NSSaturdaySundayMondayTuesdayWednesdayThursdayFriday PP End DateNS1100-17001215-18151100-17001100-17001100-1700NSJob QualificationsCompletion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.Major DutiesProvides high level of customer satisfaction through excellent service. Greets each customer upon contact, assesses their needs, suggests alternative options, and provides solution resolution. Keeps their needs foremost and creates a welcoming environment.Operates a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, or other related transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.Provides specialty product knowledge and superior sales skills to serve the customer. Builds an engaging and productive trust relationship with the customer in order to deliver a personalized shopping experience.Maintains program compliance with regards to safety/security/service procedures in all aspects of recordkeeping, inventory, storage/display, and sales.Maintains documentation requirements for specialized area (such as license, registration, stamps, etc.)Actively communicates/promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty.