Toyota Warranty Administrator - Dover, DE

Warranty Administratori.g. Burton Toyota of Dover is searching for an experienced Warranty Administrator who is motivated to excel and serious about a career in the automotive industry. If you have automotive experience and are passionate about customer service, this opportunity is for you! This is a challenging position which requires the ability to multi-task at a fast pace, attention to detail, and strong communication skills.Job ResponsibilitiesProcess warranty claims and paperwork in a timely manner for each manufacturerReconcile warranty receivables with payments and post on computerHandle rejected claims according to dealership or manufacturer specifications and follow up on outstanding claimsMaintains a high level of knowledge for all Toyota and related manufacturer warranty coverage, campaigns, TSB's, and product concerns.Answer phones and greet service customers in a pleasant and professional mannerAct as backup to Service Advisor as needed.Maintain high customer satisfaction standards.Qualifications / Experience2 to 4 years of related experience. Current or former technicians are encouraged to apply. You must have exceptional communication, computer and typing skills. Familiarity with Excel and Word is preferred.BenefitsIn addition to career-long personal development, we offer a number of benefits, including:Health InsuranceDental InsuranceVisionShort Term DisabilityLong Term DisabilityLife InsurancePaid Time Off401KPaid HolidaysWhy consider being a part of i.g. Burton? Stability. We have employed thousands of people on Delmarva during our long history. And we are very proud that many of our employees include families with multiple generations who have worked at our dealerships. There have also been many life-time employees who have retired with 30 to 50 years with i.g. Burton. If you want a career for a lifetime, not just a job, we want youOur company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, national origin, ancestry, genetic information, hair textures, afro hairstyles, or protected hairstyles, color, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws