Care Staffing & Scheduling Manager (Home Care)

Care Staffing & Scheduling Manager (Home Care)About Us: At Always Best Care of Fairfax, we believe that exceptional care starts with compassion and a personal touch. Our mission is to provide client-centered, personalized care that enhances quality of life and promotes independence for every individual we serve. We are more than caregivers—we are advocates, companions, and trusted partners in health and well-being -- we call ourselves, care professionals. If you're passionate about making a meaningful difference and want to join a team that values integrity, empathy, and excellence, we'd love to hear from you.Position Overview: Always Best Care of Fairfax is looking for a high-ownership, fast-thinking Care Staffing & Scheduling Manager (Home Care) who thrives in a dynamic home-care environment. This role is critical to our ability to deliver consistent, high-quality care to clients and stability to our caregivers.If you enjoy problem-solving under pressure, holding people accountable, and taking pride in full staffing coverage then this role is for you.What This Role Is Really AboutYou are the daily owner of staffing execution:Ensuring every shift is coveredAnticipating gaps before they become emergenciesBalancing caregiver availability with client expectationsMaking real-time decisions that protect care qualityThis is not a passive scheduling role. This is a responsibility-heavy, decision-driven position.Key ResponsibilitiesScheduling & Coverage OwnershipBuild, maintain, and adjust caregiver schedules to ensure 100% coverageProactively manage call-outs, lateness, and availability changesExecute urgent staffing solutions when care disruptions occurConfirm shifts and follow up to prevent no-showsCaregiver Management & AccountabilityCommunicate expectations clearly to caregivers regarding reliability and professionalismTrack attendance patterns and escalate issues proactivelySupport onboarding and training reinforcement related to scheduling standardsMaintain strong working relationships while consistently enforcing policyClient & Team CommunicationCommunicate schedule changes clearly and professionally with clients and familiesPartner closely with care coordinators and leadership to prioritize casesDocument all staffing actions accurately and in real timeSystems & Process DisciplineMaintain precise records in scheduling and payroll systemsMonitor overtime, hours thresholds, and compliance requirementsUse data and patterns to improve scheduling efficiencyWhat Success Looks Like (First 90 Days)Minimal last-minute shift coverage gapsReduced caregiver no-shows and call-outsAccurate schedules with minimal correctionsStrong caregiver responsiveness and accountabilityConsistent, timely communication with clients and internal staffWho Thrives in This RoleCalm under pressure Decisive and organized Comfortable managing difficult conversations Naturally proactive Strong sense of ownership and urgencyQualificationsExperience in home care staffing, healthcare scheduling, or high-volume workforce coordination is strongly preferredStrong phone, communication, and problem-solving skillsHigh attention to detail with the ability to multitaskComfortable working in fast-paced, real-time environmentsProficiency with scheduling and documentation systemsThis Role Is Not a Fit If You:Prefer predictable, low-urgency workdaysAvoid accountability conversationsBecome overwhelmed by frequent schedule changesNeed constant direction instead of owning outcomesWhy You'll Love it Here:Competitive pay: $18.50 – $28.50 / hrEligible for overtime.Growth opportunities—your hustle will be rewarded.A mission-driven team that values your ideas and energy.Make a difference every single day.Join our team and make a difference in the lives of others!Always Best Care of Fairfax is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected status.