Market Patient Experience Specialist

Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Market Patient Experience Specialist opening with Las Palmas Del Sol Healthcare today and find out what it truly means to be a part of the HCA Healthcare team. Benefits Las Palmas Del Sol Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. We are seeking a(an) Market Patient Experience Specialist for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply! Job Summary and Qualifications The Patient Experience Specialist collaborates with facility leaders and clinical nurse educators to assure Service Excellence execution also incorporates family members and physician involvement. The Patient Experience Specialist must be comfortable as an educator, analyst, consultant, role model and unwavering advocate for service excellence. All focused on helping drive exceptional care and a superior patient experience What you will do in this role: Demonstrate knowledge and expertise related to Service Excellence to support Service Excellence best practices are properly integrated. Demonstrate knowledge and expertise related to the Preceptor Development Program and Process Demonstrate advanced educational/teaching skills in the use of the adult learning principles. Use advanced skills of consultation and change theory to integrate Service Excellence. Evaluation participation. Provide feedback to unit leaders to assist with evaluation of preceptor-orienteer dyad. Consult and collaborate with unit leaders in counseling Preceptors. What qualifications you will need: REQUIRED LICENSURE/CERTIFICATIONS: REQUIRED EDUCATION/EXPERIENCE: 2 years of healthcare experience Associate Degree in Business Administration, Healthcare Management, or related field PREFERRED EDUCATION, LICENSURE, CERTIFICATION, EXPERIENCE, SKILLS, KNOWLEDGE AND ABILITIES: Minimum 1-3 years leadership experience Texas RN license or CPPS Training facilitation experience Nonviolent Crisis Intervention (NVCI) Las Palmas Del Sol Healthcare is the leading healthcare provider for El Paso and the surrounding region. Our physicians, nurses and staff are committed to keeping our community healthy. We deliver the highest quality patient care available. Las Palmas Del Sol Healthcare provides full-service acute care hospitals. Those hospitals offer comprehensive medical services in most every specialty. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare. Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN Senior Vice President and Chief Nursing Executive If you find this opportunity compelling, we encourage you to apply for our Market Patient Experience Specialist opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.