Lead Residential HVAC Service Technician

DescriptionSince 1913, Hooper has grown to become a well-respected electric power and mechanical contractor with headquarters in Wisconsin and regional offices in the states of Colorado, Florida, and Ohio. Hooper provides a wide range of services to support commercial and residential clients. Hooper provides competitive compensation and many supportive benefits including Health, Dental, and Vision Insurance, Matching 401(k) plan, Paid Time Off (PTO), 9 paid holidays, Identity Theft Protection, Life Insurance, as well as Short-Term and Long-Term Disability coverage.General SummaryThe Lead Residential HVAC Service Technician is responsible for diagnosing, repairing, maintaining, and leading service operations for residential heating, ventilation, and air conditioning systems. This role combines advanced technical expertise with team leadership, customer service, and operational support to ensure high-quality service delivery and customer satisfaction.Principal AccountabilitiesTechnical Service & RepairDiagnose, troubleshoot, and repair residential HVAC systems including furnaces, air conditioners, heat pumps, and indoor air quality equipmentPerform routine maintenance and system inspectionsInstall replacement parts and components efficiently and accuratelyEnsure all work complies with local, state, and federal codes and safety standardsLeadership & Team SupportLead, mentor, and support junior technicians and apprentices in the fieldProvide on-the-job training to improve skill development and performanceAssist in scheduling and dispatch coordination as neededPromote best practices, safety standards, and company proceduresCustomer ServiceDeliver exceptional customer service with a professional and respectful approachClearly explain system issues, repair options, and pricing to homeownersOffer recommendations for system improvements, upgrades, or replacementsBuild long-term customer relationships and trustOperations & Quality AssuranceMaintain accurate service records, work orders, and documentationEnsure jobs are completed efficiently and meet company quality standardsSupport inventory tracking and proper use of tools and materialsAssist management with performance feedback and process improvementPerforms other duties and responsibilities as assigned. RequirementsKnowledge, Skills and Abilities Required:Experience: At least 5 years of residential HVAC service experienceCertifications: EPA Certification (Universal preferred) Ability to lift equipment and work in various environmental conditionsStrong diagnostic and troubleshooting skills, leadership and team developmentValid driver’s license with a clean driving recordAdvanced HVAC system knowledge (gas, electric, heat pump systems)Description Of Physical Working EnvironmentPrimarily office-based, with occasional travel to field locations or corporate meetings.May require lifting of supply boxes or materials up to 30 lbs.The Company is an equal opportunity/affirmative action employer. This company considers candidates regardless of age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.