Behavioral Health Intake Specialist

Application Deadline: Monday, October 21st Position Summary Are you passionate about supporting youth and families in accessing critical mental health services? We're looking for a Behavioral Health Intake Specialist to join our team! In this role, you’ll split your time between two vital functions: coordinating mental health services for students and supporting suicide prevention training programs. You’ll work closely with both our clinical team and the Youth SAVE Project Director to ensure smooth program delivery and compassionate care for our community. Primary Tasks and Responsibilities Intake Coordination: Serve as the primary point of contact for students seeking mental health services, processing referrals, and determining service eligibility. Provide compassionate support and guidance to students and their families, helping them understand available mental health services and treatment options. Manage and respond to inquiry calls promptly, ensuring accurate documentation and timely follow-up for all referrals. Conduct comprehensive initial screenings to assess mental health concerns, gather client history, and determine the appropriate level of care. Schedule and coordinate care screenings within 24 hours of initial contact, ensuring students are connected to the right resources as quickly as possible. Maintain confidential and detailed client records, including referral information, screening results, and communications with healthcare providers. Assist in referring clients to community mental health services or other resources as needed, ensuring a smooth handoff to the appropriate level of care. Coordinate with insurance companies to obtain service pre-certifications and work closely with the billing department to manage client payer information. Track and report on referral data, communicating updates to supervisors during weekly meetings. Project Coordination: Support the Youth SAVE initiative by coordinating virtual suicide prevention training logistics, including scheduling, managing Zoom sessions, and troubleshooting technical issues during 7-hour training sessions. Work closely with the Youth SAVE Project Director to ensure smooth execution of training sessions and assist in responding to training requests from community partners. Manage logistics for monthly Learning Community gatherings and support the ongoing improvement of Youth SAVE training materials and curriculum. Monitor and update the continuing education process with NASW Oregon to ensure compliance with requirements. Serve as a liaison between the Youth SAVE program and schools, mental health providers, and nonprofit partners, attending community meetings as needed to represent the project. Assist with the recruitment and onboarding process for new Youth SAVE trainers, coordinating Training of Trainers events and maintaining an updated roster of active trainers. Provide language assistance coordination for individuals with limited English proficiency, ensuring inclusive access to all services and training programs. Collaborate with the Marketing Specialist to update the Youth SAVE webpage and ensure program visibility. Assist in preparing quarterly and annual reports for the Oregon Health Authority, supporting the program’s evaluation and reporting efforts. Education & Experience Bachelor’s degree in Social Work, Psychology, or related field is preferred. At least one year of experience working in behavioral health, mental health, or related field. Proficient in computer applications, including electronic health records (EHR) and documentation. Familiarity with community mental health resources and services. Experience working with culturally diverse populations. Skills Needed Strong cross-functional collaboration and communication abilities. Ability to respond empathetically to sensitive inquiries while maintaining confidentiality. Professionalism, integrity, and a consistently positive attitude. Proactive and reliable with a calm demeanor in high-pressure situations. Ability to manage unexpected challenges and adapt to changes. Team-oriented with strong relationship-building skills. Service-minded approach with a focus on delivering exceptional support. Highly organized with attention to detail. Strong time management, research, and critical thinking capabilities. Work Location & Schedule This role is full-time, Monday thru Friday, 100% based out of the office which is located at 10420 NE Wasco, Portland, OR 97220. Travel to events located throughout the Portland Metro area. No additional travel is anticipated unless deemed necessary for trainings or other company needs. The Benefits We Offer Accrued Paid Vacation Employee Assistance Program 6 Paid Holidays 4 Assigned Floating Holidays Fully Paid Parental Leave Medical, Dental, and Vision Plans 401k and Roth IRA Options Life Insurance Options Professional Development Opportunities 40 Hrs Sick Leave + 2 Mental Health Days About REAP, Inc. With a legacy spanning over two decades, the REAP team is dedicated to empowering students in Northwest Oregon, preparing them for a future filled with possibilities. Working in schools and community venues, REAP provides students a window into their future; elevates student voice; empowers student leaders with a global mindset; develops innovation toward entrepreneurship; and engages students in cooperative management. Apply on Indeed or email your resume and cover letter to jobs@reapusa.org. We can't wait to hear from you! Job Type: Full-time Pay: $22.19 - $27.70 per hour Expected hours: 40 per week Benefits: 401(k) matching Free parking Opportunities for advancement Professional development assistance Medical Specialty: Psychiatry Schedule: 8 hour shift Monday to Friday Weekends as needed Ability to Commute: Portland, OR 97220 (Preferred) Work Location: In person