NY IME Operations Manager

NY IME Operations ManagerOversee and ensure the overall profitability of the regional operations center. This includes but is not limited to reaching and exceeding financial & referral goals, properly managing staffing efficiencies throughout the team, managing performance expectations & improvements for existing staff. Present management with regular reporting on any topic requested by the management team.Dane Street's success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.Major Duties & ResponsibilitiesDriving Revenue GrowthDeliver excellent customer service.Meet scheduling best practices and turnaround time requirements.Ensure the timely delivery of high quality reports.Manage client inquiries in a timely manner.Optimizing Physician CostEnsure that client invoices adhere to the agreed upon fee schedule.Oversee the proper selection of physicians.Ensure the team selects the most appropriate physician based on location, specialty, and pricing.Build relationships with key physicians to ensure panel retention.Manage Staff Performance and CapacityMonitor key performance metrics of CSR and QA Specialists.Ensure the team meets or exceeds 85% of output goals for scheduling and QA.Hire new staff members based on increased referral volume or new clients.Conduct timely and constructive performance evaluations.Handle discipline and termination of employees as needed and in accordance with company policy.Client InteractionMay be requested to join the sales staff for client visits on an as‐needed basis.Overall Production, Performance, and QualityPlan and organize daily activities related to production and operations.Measure productivity by analyzing performance data, financial data, and activity reports.Coordinate with other departments such as HR, finance, IT and BA to ensure successful production operations.Determine labor needs to meet production goals.Oversee the deposition process at the request of the client or defense counsel.Other duties & special projects, as assigned and based on business needs.RequirementsEducation/Credentials – An Associate's Degree or Bachelor's Degree is preferred.Job Relevant ExperienceBusiness experience in a healthcare and/or insurance setting is preferred.Business experience in a Worker's Compensation and/or Auto insurance setting is preferred.NY IME experience preferred.Job Related Skills/CompetenciesPresent exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential.Working Conditions / Physical DemandsAny lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work.Work From Home Technical RequirementsSupply and support your own internet services. Maintaining an uninterrupted internet connection is a requirement of all work from home positions.This job description is subject to change at any time.BenefitsWe offer generous paid time off, excellent benefits package and a competitive salary. If you want to work in an exciting, fast‐paced environment where you can provide meaningful contributions, then we encourage you to apply.About Dane StreetA fast‐paced, Inc. 500 Company with a high‐performance culture, is seeking insightful, forward‐thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers' Compensation, Disability, Auto and Group Health Carriers, Third‐Party Administrators, Managed Care Organizations, Employers and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well‐being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short‐term disability, and long‐term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401(k) plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.#J-18808-Ljbffr