Operations Support Associate

Job Posting: Operations Support Associate Location: San Diego Job Type: Full-Time Company: PharmLabs About Us: PharmLabs is a DEA-registered laboratory specializing in high-quality potency, safety and purity testing. We are dedicated to accuracy, compliance, and exceptional client service. We are looking for an Operations Support Associate who thrives in a fast-paced environment and enjoys a dynamic role that blends customer service, sample intake, and B2B sales. MANDATORY 2 YEARS EXPERINCE WORKING IN AN ANALYTICAL TESTING LABORATORY, SPECILAIZING IN CHEMICAL OR BIOLOGIOCAL ANALYSIS. Position Overview: The Operations Support Associate plays a vital role in ensuring smooth laboratory operations, client satisfaction, and business growth. This position requires multi-talented team player who can efficiently manage client inquiries, process lab samples, and engage in business development activities. Key Responsibilities: Client Care (40%) Support the Client Care Specialist as needed via the following tasks: Serve as the primary point of contact for client inquiries regarding lab test results, procedures, discrepancies, turn around time and general support. Address client questions and concerns with professionalism and efficiency. Coordinate with the lab team to ensure timely and accurate communication of test results. Maintain client records and follow up to ensure satisfaction. Sample Intake Associate (60%) Support Sample Intake Specialist as needed via the following tasks: Receive and check in lab samples using our laboratory software system. Ensure all documentation is accurate and complete. Communicate with clients regarding sample submission requirements and status updates. Collect payments What We’re Looking For: Outstanding attendance and punctuality Professional communication skills written and verbal with a client-first mindset. Strong moral and work ethic Detail-oriented with the ability to manage multiple responsibilities effectively, and prioritize in real time based on business needs. Sales-driven mentality with experience in B2B outreach. Experience in a lab, scientific, or regulated industry is a plus but not required. Ability to work both independently and as part of a team. Experienced in CRM (HubSpot, Sales Force, etc.) and lab management software (LIMS) is a bonus. Why Join Us? Become an early part of a rapidly growing company on track to become a major industry leader. Competitive salary with performance incentives. Enjoy health insurance options with 100% employer-paid plans available through multiple insurance carriers. Outstanding on-site employee amenities, including a state-of-the-art fitness center with showers and towel service, Hawaiian Fresh Seafood, mobile auto detailing, dry cleaning services, and dedicated parking. Opportunity to grow within a leading laboratory in the industry. Supportive team environment that values innovation and efficiency. Hands-on experience in both operations and business development.If you’re a problem-solver who enjoys a diverse role that combines operations, client service, and sales, we want to hear from you! Job Type: Full-time Pay: From $25.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Application Question(s): Do you have 2+ years of experience in client care, including complaint resolution and handling escalations? Explain your specific experince. Do you have 2+ years of experience in sample intake, including logging samples, verifying documentation, and processing client payments with accuracy and professionalism? Experience: CRM software: 1 year (Required) Laboratory: 1 year (Required) Testing Laboratory chemical or biological: 2 years (Required) Work Location: In person