Client Development Associate

Why Ryan?Competitive Compensation and BenefitsBusiness Connectivity Reimbursement (Phone/Internet)Gym Membership or Equipment ReimbursementLinkedIn Learning SubscriptionFlexible Work EnvironmentTuition Reimbursement After One Year of ServiceAccelerated Career PathAward-Winning Culture & Community OutreachWe are seeking a proactive and client-focused Client Development Associate to support the full client lifecycle from onboarding new clients to managing renewals and identifying growth opportunities.This role combines relationship management, operational coordination, and commercial awareness. You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported at renewal.This is a KPI-driven role suited to someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with clients via phone, email, and virtual meetings. Full industry training will be provided.This position is based Salford, MediaCity, M50Duties And ResponsibilitiesClient Onboarding and EngagementProactively contact new and existing clients via outbound calls, email, and virtual meetingsBuild strong early-stage relationships and create a positive first impressionClearly explain onboarding steps, required documentation, and service processesEnsure a smooth and efficient transition to internal delivery teamsDocumentation and Process ManagementGather, track, and verify all required client documentation (e.g., leases, accounts, rent details, operational data)Ensure information is complete and accurate before handoverMaintain high-quality record-keeping and update CRM systems in real timeMonitor progress to minimise onboarding delays Ongoing Client Management s RenewalsMaintain regular contact with clients throughout the service cycleTrack contract timelines and support renewal conversationsReinforce the value delivered and address questions or concernsSupport retention by ensuring clients understand outcomes and next stepsIdentify re-engagement opportunities where appropriateRevenue Growth and Service ExpansionIdentify opportunities to introduce additional services, including:Lease ConsultancyContract Renewal ServicesAdditional Property ReviewsPosition services in a consultative, client-centric mannerCollaborate with senior team members to convert growth opportunitiesEducation And ExperienceStrong communication skills (phone, email, virtual meetings)Highly organised with strong attention to detailComfortable working to KPIs and performance targetsAbility to manage multiple clients and prioritiesConfident handling client queries and managing expectationsQuick to learn and adaptable to new systems and processesDesirable But Not EssentialExperience in property, business rates, or professional servicesBackground in onboarding, account management, renewals, or sales supportKnowledge of CRM platforms and document collection workflows