Manager, Technical Operations

Position Overview:The Manager of Technical Operations will lead SoftWave’s operational execution across service operations,technical engineering support, facilities, and equipment infrastructure. This role is responsible for deliveringoperational performance to plan across throughput, cost, and quality objectives, while building the processes,tools, and systems required to support growth in an early-stage med device environment.The role will manage approximately 10 direct reports across service, engineering, facilities, and equipment control functions and will serve as a key operational leader supporting scalability and installed base reliability.This role serves as the operational execution engine for the business, ensuring the company can scale service,engineering support, and operational infrastructure while maintaining performance to plan.Responsibilities:Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Applicator Service OperationsLead service, repair, refurbishment, and lifecycle management of applicatorsEstablish turnaround time targets and service workflowsDrive service throughput and quality performanceCoordinate spare parts and refurbishment inventory with Supply ChainDevice Service OperationsDevice Service OperationsLead service operations for the installed base of SoftWave devicesDevelop field and depot service processesImprove service responsiveness, uptime, and service cost efficiencySupport issue escalation and root cause resolutionEngineering Leadership - Provide leadership across technical engineering support functions, including:Reliability Engineering: Failure analysis, root cause investigation, reliability improvement initiativesSustaining Engineering: ECOs, lifecycle support, product changes, field issue resolutionManufacturing Engineering: Process development, tooling, fixture design, production support, process improvementsFacilities ManagementOversee facilities operations and infrastructureEnsure site readiness to support production and service activityManage safety, workspace planning, utilities, and operational layout improvementsEquipment ControlLead maintenance and calibration programsEnsure operational equipment uptime and complianceManage preventive maintenance schedulesMaintain calibration records and traceabilityPerformance Accountability - This role is accountable for performance to plan across:ThroughputOperational costService turnaroundQuality / reliabilityEquipment UptimeThis individual will establish KPIs, dashboards, and management systems to drive accountability and continuousimprovement.Process &Tools Development - A critical part of the role is to build scalable infrastructure, including:Standard Operating ProcessesTools and DashboardsKPI ReportingProduction PlanningResource Planning modelsERP / Traceability / Servicing Order / CRMThis person will be instrumental in helping SoftWave scale from early-stage operations into a morestructured operating environment.Team: Approximate direct reports: 10Functions include:Service Ops technicians and leadsReliability engineering / Sustaining engineering / Manufacturing engineeringFacilities / equipment staffQualifications:Required: Bachelor’s degree in engineering3 – 5 years of Engineering functional or equivalent technical project / people management experience1 - 3 years of direct oversight of Manufacturing or Service activities associated with assembly and test processes or equivalent management experienceStrong leadership, people skills, judgment and problem-solving capabilitiesExcellent communication, collaboration, and mentoring skillsExperience working in and leading small teams with a great deal of autonomyAbility to implement, follow and enforce processes and process controlsStrong analytic skills to define, measure and analyze KPIsExperience working in a regulated environmentAbility to read, understand, and execute job functions in accordance with Standard Operating ProceduresPreferred:MS / MBAERP (NetSuite) experienceOperating in an FDA Refgistered Facility and / or under ISO13485;2016 ; MDSAP QMS CertificationSchedule flexibility to support evening / weekend shifts as Organization needs arisePhysical Requirements:Sitting, standing and walking, which may be for extended periods of timeLifting and carrying, up to 100 lbsPushing, pulling, and reaching overheadManipulation of objects and materials, including holding, grasping, turning, and touchingDrivingStooping, crouching, kneelingClimbing ladders or stairsHearing, in-person and through the telephone or electronic device (such as a computer)Speaking, in-person and through the telephone or electronic device (such as a tablet or computer)Visual acuity, both near (i.e. clarity of vision of approximately 20 inches or less) and far (i.e. clarity ofvision of approximately 20 feet or more)Regular and predictable attendanceThe responsibilities outlined in this job description are intended to describe the general nature and level of workperformed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities,duties, and skills required. Management reserves the right to amend and change responsibilities to meetorganizational needs as necessary.SoftWave TRT is an equal opportunity employer. We make employment decisions solely based on business needs,job requirements, and individual qualifications without regard to race, gender, religion, ethnicity, age, or any otherstatus protected by the law.Powered by JazzHR2KTqfvUD0M