CCBHC Targeted Case Manager

Job Title: Targeted Case Manager – Certified Community Behavioral Health Center (CCBHC) Location: Penn Yan , NY Employment Type: Full-Time. Schedule: Monday - Friday, 8:30a-4p. Job Summary: The Targeted Case Manager for the Certified Community Behavioral Health Center (CCBHC) plays a key role in improving client health outcomes by addressing behavioral health, mental health, and social determinant needs. This position supports clients by coordinating clinical and non-clinical services and helping them navigate these systems effectively. The CCBHC employs a high-quality, consistent set of protocols for screening, intake, outreach, navigation, and care coordination, ensuring clients receive the necessary resources to meet their recovery goals. Required Qualifications: High School Diploma or GED required. Minimum 1 year of related experience, preferably in Behavioral Health. Proven ability to establish supportive client relationships. Ability to perform duties in a stable, consistent, and predictable manner. Valid NYS Driver's License in good standing. Preferred Qualifications: Associate degree in a Health Care–Related Field. Required Skills and Competencies: Communication: Excellent written and verbal communication skills. Ability to effectively communicate with culturally diverse individuals, staff, and service provider agencies. Knowledge & Experience: Familiarity with local behavioral health systems and resources addressing social determinants of health. Experience with MS Excel and strong data collection and entry skills. Problem-Solving: Strong organizational, time management, and problem-solving skills. Ability to remain calm and effective in crisis situations. Interpersonal: Skilled in establishing supportive, collaborative client relationships. Key Responsibilities: Care Coordination: Provide individualized services based on client goals, including: Developing strategies to improve attendance at mental health, substance use, and primary care appointments (e.g., attending initial appointments with clients). Reviewing and assisting with the client's crisis plan. Educating clients on the benefits of available services to help achieve recovery goals. Promoting wellness activities and strategies for client engagement in the healthcare system. Coordinating care and referrals for clients with complex or urgent needs. Supporting enrollment into Health Home Care Management or Home and Community-Based Services (HCBS) for eligible clients. Impact Goals: Prevent unnecessary hospital or emergency room visits by promoting preventive care and wellness activities. Enhance overall quality of life and promote whole-person health. Facilitate care coordination to help clients progress toward recovery goals. Client Follow-Up: Conduct both phone and face-to-face follow-ups with clients and service providers. Build supportive relationships with service providers to enhance care coordination. Identify and address barriers preventing clients from accessing services and develop strategies to overcome them. Utilize Alert Manager to support outreach and engagement services for identified clients. Document all client interactions and outreach efforts, maintaining accurate records and reports. Provide regular updates on client engagement status and next steps to ensure continuity of care. Support Practice Change and Education: Provide feedback and insights learned from outreach and engagement processes to improve program effectiveness. Share updates and best practices during staff meetings to enhance overall team performance. About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a well-established, not-for-profit organization providing a comprehensive range of behavioral health and substance abuse treatment services throughout the Finger Lakes Region. Our innovative programs include outpatient care, residential services, crisis intervention, vocational and housing services, and youth-focused initiatives. We are committed to the professional development of our staff and offer a supportive work environment. At FLACRA, we believe in fostering an inclusive and diverse workplace where every employee feels valued and respected. We encourage candidates from all backgrounds to apply and join our mission-driven team of professionals dedicated to supporting the recovery and mental health needs of our community.