Assistant Manager Front Desk & Guest Services Spa and Wellness

Job Description Benefits:401(k)Bonus based on performanceCompetitive salaryDental insuranceEmployee discountsHealth insurancePaid time offVision insuranceJob Summary:The Assistant Manager is a key member of the leadership team, responsible for supporting boutique operations, managing the Experience Guide team, and ensuring consistent guest service aligned with The NOW brand truths. This role directly supervises Experience Guides and assists the District General Manager in driving boutique performance, team development, and operational excellence. Must have experience in the Spa and Wellness industry. Part time and full time available.Embrace a culture that promotes The NOW brand truths LIVE IN THE NOW, KINDNESS IS MAGIC, CARE FOR THOSE WHO CARE FOR OTHERS, AUTHENTICITY ALWAYSWhy NOWCompetitive compensation + team bonusesHealth benefits including vision & dental401K plan after 1 yearPaid time offCareer growthAesthetically inspiring work environmentTeam member discountsA positive, empathetic, and supportive team and companyAn environment where diversity is celebratedResponsibilities:Supervise, coach, and motivate Experience Guides to deliver exceptional guest serviceLead daily front desk operations, including check-ins, appointment flow, retail sales, and boutique upkeepConduct team training and ongoing performance coaching in alignment with brand standardsSupport team hiring, onboarding, and schedulingOversee enhancement and membership sales performance and support conversion effortsLead by example in retail, gift card, and membership salesEnsure boutique presentation, cleanliness, and functionality reflect brand standards at all timesAddress guest concerns and team issues with professionalism and positivityPartner with General Manager on boutique events, community outreach, and cross-functional supportMaintain shift coverage, complete opening/closing duties, and support all operational checklistsRequirements:Leadership or supervisory experience in a retail, spa, hospitality, or wellness environmentPassion for guest service, team development, and delivering elevated experiencesAbility to coach others while managing time effectively in a fast-paced settingStrong communication, interpersonal, and problem-solving skillsConfidence using booking systems, POS platforms, and sales reporting toolsAvailability to work evenings, weekends, and holidaysMust be a team player and lead by exampleAbout The NOWThe NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity, not a luxury. Designed to serve as an oasis from todays fast-paced digital society, our goal is to offer high-quality, affordable massage services in a beautiful setting. After launching in 2015, The NOW quickly became LAs hottest wellness destination for globe-trotting influencers and locals alike. With locations across the country and many more on the horizon, The NOW is redefining the industry standard for accessible wellness.The Company is proud to be an equal opportunity employer.