Trainer, Customer Service Rep

The Trainer provides training and support for all new Customer Service Representatives within a designated company area.Responsible for providing excellent customer service supportIdentifies new Customer Service Representative staff and schedules trainingProvides training for applicationsProvides training for all Customer Service Representatives and Central Customer Service Representative on managing held salesProvides training on creating, organizing, updating, and maintaining patient chartsReports to region manager/regional VP a monthly schedule of trainingCoordinates special projects as assignedCommunicates policy changes and best practicesSchedules on-going and training for existing employees as neededMediates and resolves conflict to prevent escalationTravels as needed to cover for Customer Service Representatives who are on vacation/leaveAssists with training acquisition Customer Service Representative staff on systemsHelps location management review applications of potential new hires, when requestedSolves problems independently with minimal supervision