IT Support Specialist

What You'll Be DoingDay-to-Day Support• Be the first point of contact for IT issues (computers, software, network, etc.)• Help employees troubleshoot problems quickly and clearly• Support both office staff and remote vessel crews• Be available for occasional after-hours or weekend support when needed100% in office roleSystems & Tools• Manage Microsoft 365 (email, Teams, SharePoint, user accounts)• Maintain user access and permissions (Active Directory / Azure)• Set up and configure laptops, desktops, and other devices• Help maintain Wi-Fi and network systems (office + vessels)Infrastructure & Maintenance• Assist with servers, systems, and new software rollouts• Monitor system performance and resolve issues proactively• Keep hardware, software, and inventory organized and up to dateSecurity & Reliability• Help manage antivirus, updates, and system patches• Support data backups and recovery processes• Follow and help improve IT security best practicesDocumentation & Improvements• Keep clear records of issues, fixes, and systems• Suggest improvements to tools, systems, and processes• Help evaluate new technology when neededWhat We're Looking For• Someone organized, proactive, and reliable• Strong communicator-you can explain tech in simple terms• Comfortable juggling multiple requests at once• Customer-service mindset (helpful, patient, responsive)• Problem-solver who takes initiativeExperience & Skills• High school diploma required (IT-related degree is a plus)• Experience with:oMicrosoft 365 (Outlook, Teams, SharePoint)oBasic networking and hardware troubleshootingoActive Directory / Azure (preferred)• Certifications like CompTIA A+, Network+, or similar are a plusEqual Opportunity Employer / Disabled / Protected VeteransThe Know Your Rights poster is available here:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf