Global Parts Sales Representative

Kress Corporation is the industry leader in specialty transport carrier manufacturing, with equipment operating worldwide in demanding sectors like metals and material handling. Every Kress carrier is designed with heavy-duty construction, high load capacity, and maneuverability to deliver exceptional durability and efficiency. Our commitment to quality and innovation drives us to develop machines that meet specific application needs and provide enhanced lifecycle value. Join us and be part of a dynamic, talented team dedicated to building world-class machinery that shapes industries around the globe! Global Parts Sales Representative Kress is looking for a full time Global Parts Sales Representative to join our Parts team in the development of specialized industrial equipment for steel, construction, and mining industries. The Global Parts Sales Representative acts as a trusted advisor to customers by providing expert guidance on replacement parts for specialty transport carriers. This role balances sales growth with technical accuracy and customer satisfaction. Responsibilities – Create revenue through top notch, phone-based customer service Serve as inside sales after vehicle delivery to increase sales volume per customer Develop and maintain positive customer relationships Assess customer urgency and react in accordance with company policy to orders Collaborate with our production planning team to provide customers accurate lead times and ship dates Provide quotes, enter orders in order management software, aid customers in identifying the correct parts, refer technical support inquiries to specialists, and answer order information inquires Must become proficient in the use of Kress’s order management software Assist finance in collecting late (>60 days) payments for parts orders Ensure proper application of company policy Communication in English via email and telephone Work must be accurately and timely Continually identify and remediate order issues: incorrect prices, inadequate profit, sales contract formation issues, etc. Qualifications - High School Diploma or equivalent required 2+ years’ experience in customer service, parts, or inside sales Basic knowledge of heavy equipment or machinery Ability to absorb new issues and make sound decisions Must have the ability to think on your feet and pivot when needed Kress Benefits – Group Health Insurance including Prescriptions Dental Insurance Life Insurance 401(k) with Company Match Paid Vacation Paid Holidays Kress Corporation is an affirmative action, equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or genetic information. XJ6