DevOps Engineering Manager

DevOps Engineering Manager This position is only available for W2 Employees. Please note that to be a W2 Employee, you must reside in one of the following states: PA, NJ, NH, DE, CO, SD, TX, WY, AK, or FL.Make an Impact That MattersAre you passionate about helping nonprofits grow their impact? Join SofterWare, a mission-driven technology company empowering thousands of organizations to change the world through innovation, data, and connection.About SofterWareRepeatedly recognized as a Philadelphia Inquirer Top Workplace, SofterWare builds innovative software-as-a-service (SaaS) products that empower nonprofits to thrive. Over 10,000 organizations use our flagship product, DonorPerfect, to leverage donor data, launch impactful fundraising campaigns, and strengthen the communities they serve.Why You Will Love Working At SofterWare:Contribute to a mission-driven organization dedicated to empowering nonprofits — where your work directly helps meaningful causes and makes a real difference in the world.Enjoy a remote-first, flexible work environment that supports your well-being and balance.Be part of a company culture that values collaboration, learning, inclusion, and giving back together as a team.Engage with vibrant employee groups like Diversity & Inclusion, SofterWare Women's Network, SofterWare Wellness, and SofterWare Gives Back, our volunteer and community service initiative.Build meaningful relationships in a remote-first environment — from lively Slack channels that connect teammates with shared interests to virtual events that strengthen our sense of communityYour Role As A DevOps Engineering Manager:The DevOps Engineering Manager leads the strategy, development, and evolution of DevOps practices across infrastructure, deployment, and operations. This role combines technical leadership with team development to drive scalable, secure, and efficient cloud environments while improving the speed, quality, and reliability of software delivery. As a key member of the Development Leadership Team, the Manager fosters a culture of automation and continuous improvement, enabling high-performing systems that support mission-critical applications.Key Responsibilities :Lead, mentor, and grow a high-performing DevOps team focused on impact, ownership, and continuous improvementDevelop and execute a strategy to upskill and transform traditional operations staff into modern DevOps practitionersFoster a culture of automation, accountability, and engineering excellencePartner closely with Engineering and Product leadership to align platform capabilities with delivery goalsServe as a key contributor to the Development Leadership Team, shaping engineering direction, standards, and practicesManage team performance through regular 1:1s, coaching, feedback, and career development planningCommunicate effectively with both technical and non-technical stakeholders to drive alignment and outcomesDevOps Strategy & ExecutionDefine and execute a clear DevOps strategy aligned to business priorities and product goalsChampion best practices across CI/CD, observability, reliability, and securityEstablish and track KPIs for delivery performance, reliability, and operational efficiencyDrive improvements aligned to engineering performance metrics (e.g., deployment frequency, lead time, change failure rate, uptime)Continuously improve deployment speed, system stability, and developer experienceLead major DevOps and infrastructure initiatives from design through production readinessCI/CD & Automation (Technical Leadership)Architect, implement, and optimize CI/CD pipelines to enable fast, reliable, and repeatable software deliveryServe as a technical authority on pipeline design, automation, and release engineering practicesStandardize and scale build, test, and deployment processes across engineering teamsDrive an automation-first mindset to eliminate manual processes and reduce operational overheadInfrastructure as Code (IaC) & Cloud ArchitectureLead and mature Infrastructure as Code practices using tools such as Terraform, Ansible, CloudFormation, Terragrunt, and BicepDesign and manage scalable, secure, and resilient cloud infrastructure across Azure and AWSEnsure consistency, repeatability, and governance across environmentsEnsure infrastructure supports high-performing, scalable online experiences, including peak donation and campaign trafficProvide architectural guidance and governance for platform and infrastructure decisionsCloud Cost Management & OptimizationEstablish and enforce cloud cost governance practices across Azure and AWSImplement cost visibility and accountability across engineering teamsMonitor, analyze, and optimize cloud spend to ensure efficient resource utilizationPartner with Finance and Engineering leadership to align infrastructure investments with business valueReliability, Security & OperationsEnsure high availability, performance, and scalability of production systems, supporting uptime targets and minimizing production incidentsEnsure production systems reliably support critical customer-facing experiences, including online donation platformsOwn monitoring, alerting, and incident response practices to ensure rapid detection and effective resolutionEmbed DevSecOps principles into pipelines and infrastructureDrive proactive improvements in system reliability, resilience, and operational readinessReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Key Requirements :10+ years of experience in engineering, infrastructure, or DevOps roles3+ years of experience leading DevOps or platform teamsDeep expertise in CI/CD systems (e.g., Azure DevOps, GitHub Actions)Strong experience with Infrastructure as Code (Terraform strongly preferred)Experience with cloud platforms (Azure and/or AWS)Strong background in automation, scripting, and distributed system designExperience with containerization and orchestration (Docker, Kubernetes)Proven ability to lead teams, influence engineering culture, and drive organizational changeEducation And Experience:Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experienceExperience working in SaaS or product-led environments preferredExperience transforming traditional operations teams into DevOps organizations preferredExperience with observability tools (e.g., New Relic, Datadog, Prometheus, Grafana) preferredFamiliarity with security and compliance in cloud environments preferredStrong understanding of the software development lifecycle (SDLC) and Agile methodologiesCompensationWe believe great work deserves great rewards — and that when SofterWare succeeds, our team members should share in that success.This full-time, remote position offers a total compensation range of $170,000–$180,000 USD, depending on your experience and skills. Our compensation package is designed to recognize your contributions, reward outstanding performance, and support your long-term growth.Total Compensation includes:Competitive base salaryQuarterly incentive bonusesMonthly profit sharing bonusBenefitsWe're proud to offer a comprehensive and competitive benefits package, including:Paid time off and volunteer daysMatching gifts programParental and military leave401(k) with employer match and profit sharingMedical, prescription, vision, and dental coveragePre-tax dependent coverage and voluntary benefitsShort-term disabilityEmployee Assistance and Wellness ProgramsSofterWare is proud to be an Equal Opportunity Employer.We make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, citizenship status, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, pregnancy, or any other characteristic protected by law. SofterWare is committed to providing reasonable accommodations for individuals with disabilities and fostering an inclusive, supportive workplace where everyone can thrive.Join UsReady to make an impact with a team