FM Approvals Audit Report Analyst

Job Description: FM Approvals is an international leader in third-party testing and certification services. We test property loss prevention products and services—for use in commercial and industrial facilities—to verify they meet rigorous loss prevention standards of quality, technical integrity and performance. How? By employing a worldwide certification process that’s backed by scientific research and testing, and over a century of experience.The FM APPROVED mark is recognized and respected worldwide. Our certification instills confidence and commands respect in your marketplace.Reviews and analyzes incoming Facilities and Procedures Audit (F&PA) reports completed by surveillance auditors to identify quality control deficiencies, non-conformance to FM Approvals' requirements, and/or non-compliance with the standards of jurisdictional authorities. Compares the surveillance audit report to the original Approval Listing to identify discrepancies, or changes in the manufactured products testing criteria and assesses degree of severity. Communicates deficiencies to customer with corrective action recommendation or, if beyond level of expertise, refers to proper engineering authority. Researches and facilitates the resolution of customer inquiries or complaints regarding the audit process and/or recommendations made by the auditor. Follow-ups and confirms that customers have remedied their facilities or manufacturing procedures adequately to comply with the various quality control standards. Maintains all customer correspondence related to audit findings, recommendations, and corrective actions taken to meet standards. Occasionally, assists with site audits and reports under the guidance of an auditor. Recommends process changes or enhancements to streamline procedures, improve customer service, increase staff efficiency, and reduce operating costs within the F&PA Section. Performs a variety of administrative assignments as directed by the F&PA Unit Supervisor.Schedule & Location:This is a full-time office-based position in Norwood, MA. This position is 37.5 hours per week.   Qualifications: Associate’s degree in technology Field or Related Experience.Experience: 2-5 years of administrative experience supporting a work group or manager.Skills/Knowledge:Intermediate knowledge of Microsoft Office, particularly word and excel.Familiarity with concepts related to Approval/Certification/Quality Control Programs.Strong analytical and troubleshooting skills.Strong interpersonal skills – customer interaction expected.Excellent written and verbal communication skills.Strong organizational skills and attention to details.Ability to establish and/or maintain filing systems.Capacity for multi-tasking.Ability to handle confidential information and material.The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, medical, dental and vision insurance, life and disability insurance, well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, and time off, including vacation and sick time.FM is an Equal Opportunity Employer and is committed to attracting, developing and retaining a diverse workforce.