Field Deployment Technician

DescriptionThe Field Deployment Technician works alongside the Lead Field Deployment Technician on customer installations and go-lives, supporting hardware pre-qualification, installation, validation with software, and final hardware sign-off before go-live. During active deployment periods, expect 50-75% travel, including multi-week site assignments, occasional weekends, and extended on-site shifts. Between deployments, the role supports training, documentation, process refinement, hardware prep, inventory, and deployment readiness. You will work hands-on with gaming table hardware from day one, learn the deployment standard, and build toward lead field capability over 12-18 months.RequirementsDuties/Responsibilities:Execute hardware installation tasks under Lead direction, including cabling, racking, physical setup, and site setupSupport hardware pre-qualification, validation with software, and final hardware sign-off before go-liveUnderstand the product and software enough to identify when issues are likely hardware-related or software-relatedDocument physical defects, non-standard site conditions, and supportability observations during validationBetween deployments, support training, documentation, process refinement, hardware prep, inventory, and deployment readinessRequiredRequired Skills/Abilities:Product and software fluency sufficient to distinguish hardware issues from software issuesPhysically capable for field installation work: lifting, reaching, working in varied site conditions on a casino floorValid passport and internationally mobile for the United States (US), Macau, and Philippines in Year 1Las Vegas-based or willing to relocatePreferredPrior casino or hospitality technology installation experienceAny exposure to regulated hardware environmentsBasic networking knowledge: patching and Internet Protocol (IP) configurationClear interest in developing toward lead deployment capability; we screen for this disposition, not just the experienceEducation And ExperienceHigh school diploma or equivalent requiredTechnical school, associate degree, trade certification, military technical training, or equivalent hands-on experience in electronics, AV, networking, low-voltage, IT hardware, or field service preferred2-3 years hardware installation, audio/visual (AV), network, or electronics technician experienceExperience working under lead direction in customer sites; casino, hospitality, or regulated technology environments preferredPhysical RequirementsAbility to sit or stand for extended periods while working at a desk or computer station.Occasional lifting or carrying of objects weighing up to 25 pounds, such as hardware, equipment, or office supplies, with or without assistance.Ability to perform tasks requiring fine motor skills, such as typing, using office equipment, or operating a computer.Ability to travel locally and/or internationally 10-30% of the time for customer service needs, or site visits, which may involve occasional or frequent lifting and walking.Ability to participate in in-person meetings and presentations, including standing or moving about a room.Must be able to work in an office environment and/or customer site location with varying noise levels and demands.Job TypeFull-time, exemptTotal Rewards$65,000 - $75,000 annually. Applicable pay within the posted range may vary based on factors including, but not limited to, geographical location, job function of the position, education, and experience of the selected candidate. Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as business results.Medical (HSA), Dental, Vision InsuranceEmployer-provided Group Life Insurance & Long-Term Disability Insurance401k Retirement Plan with Employer ContributionsGenerous Paid Time Off & 15 Paid HolidaysDiscretionary Bonus Plan, based on eligibilityEqual OpportunityWalker Digital Table Systems, LLC (WDTS) is an Equal Opportunity Employer. We appreciate and welcome the value and contributions of individuals with diverse backgrounds and encourage all qualified individuals to apply.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any aspect of the employment process, please contact hr@wdtablesystems.com.